Technical Support/ Desktop Support from Collabera

Title: Technical Support/ Desktop Support

Location: Dublin, OH 43016

Pay Rate: $20/hr to $22/hr

Duration: 6 Months

Job Description:

• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.


• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.


• Has knowledge of commonly-used concepts, practices, and procedures within a particular field.


• Relies on instructions and pre-established guidelines to perform the functions of the job.


• Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Required Skills:

• Deep hardware troubleshooting knowledge, basic Linux and Network knowledge, be able to follow SOPs and focus on priorities.

Preferred:

• Datacenter experience

Preferred:

• Geek squad experience with bestbuy

Must-Have:

• Networking skills


• Leadership