Technical Support Analyst - Apex Systems

Job#: 2043890

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client.  Please apply if interested and qualified.  Please note that only qualified candidates will be contacted.  
 
Position:  Transition Support Analyst
Location:  Orlando, Atlanta, Charlotte, San Antonio
Duration :  12-18 month contract
Rate Range?:  $39/hour
 
Position Overview:  
This position will be working with external banking client as they go through migrations transitioining from one application to the next. This team will help support external clients through each phase of the migrations from outreach to troubleshooting. Must have experience working with external customers 

• They need to have client facing experience, not just fielding any outside customer phone call. They have to had worked with actual clients before and have that interaction
• Phone support – how many a day – about 25/day outbound
• Wires, ACH, NACHA transfer – all banking related and needs to understand the lingo

• Will go through several weeks of training.
• Need to have VERY STRONG customer service skills 
• This is much more project focused – while there are inbound calls there are also many outbound calls – there is much more interaction with the client that they may ask questions that aren’t on the books so they need to have experience in client outreach
• Technical knowledge is helpful because banking and treasury knowledge is more of a huge plus but harder to find. Technical knowledge helps with overall verbiage, meetings, and understanding the lingo for issues coming up
• Need to be flexible and able to multi-task – every day is different so they need to be able to be good at multitasking

• Great work environment
• Long-term contract

Requirements:
1. Treasury/Financial/Banking experience 
2.External client experience and comfortable making outbound and receiving inbound calls
3. Customer Service Experience
4.  Treasury Migration Experience
Plusses:
1. Prior experience with Bottomline
2. Keywords - Lockbox experience (migrating people to lockbox)
3. Remote deposit capture or online check capture 
 
*Please note that as a contract employee of Apex Systems, benefits include the below with employee contribution*   

• Health  
• Dental 
• Vision  
• Life Insurance; Short Term Disability 
• Hospitalization Coverage 
• Direct Deposit 
• Weekly Pay Periods 
• Training and Development Programs 
• 401k 
• Referral Program 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.