Technical Project Manager with Security Clearance - Mount Indie, LLC
Arlington, VA 22201
About the Job
Are you passionate about delivering exceptional customer experiences while managing exciting technical projects? We're looking for a Customer Engagement Project Manager to lead the onboarding of external customers to our secure web services network.
This role is ideal for a dynamic professional who excels in project coordination, stakeholder collaboration, and driving customer satisfaction.
You'll play a key role in ensuring seamless customer transitions while fostering strong relationships and managing project milestones.
This position offers an opportunity to work in a fast-paced, collaborative environment where your leadership and technical facilitation skills will make a significant impact.
What You'll Do: Customer Engagement & Onboarding •Guide new customers through onboarding, ensuring a smooth integration into our secure services.
•Promote our enterprise cloud-hosted service offerings to meet customer needs.
•Collaborate directly with government and customer stakeholders to define requirements and use cases.
Technical Facilitation •Lead technical discussions to gather and document project requirements.
•Define the scope of work for LAN and WAN network connections and configuration changes.
Collaboration & Communication •Work closely with cross-functional, geographically dispersed teams, including Network Engineering, Cybersecurity, Program Managers, and Senior Government stakeholders.
•Coordinate with teams like Cybersecurity, Compliance, Operations, and Service Delivery to address and resolve customer issues.
Project Management •Develop detailed project plans, milestones, and critical paths while ensuring quality and compliance standards.
•Monitor project progress, proactively identify risks, and implement timely solutions.
•Report project status clearly and accurately, ensuring deliverables meet expectations.
•Manage multiple initiatives effectively, practicing strong prioritization and time management.
Customer Loyalty & Satisfaction •Build trusted relationships to drive customer satisfaction and long-term engagement.
•Capture valuable customer insights to improve processes and outcomes.
Leadership •Demonstrate strong leadership to influence stakeholders and team members.
•Adapt to evolving project demands in a fast-paced, collaborative environment.
What You'll Bring: Minimum Requirements: •Active TS/SCI Security Clearance •Bachelor's degree in Program/Project Management, Information Systems, Business Management, or related field •5+ years of experience in project management, focusing on customer engagement and technical facilitation •Proven ability to manage cross-functional teams and government stakeholders Skills & Competencies: •Strong leadership and team management capabilities •Exceptional communication and interpersonal skills •Proficiency in Agile methodologies and tools (e.g., Jira) •Ability to manage multiple projects and priorities in a dynamic setting •Analytical mindset with strong problem-solving skills and attention to detail •Experience using SharePoint for tracking and reporting Technical Knowledge: •Understanding of LAN and WAN network connections •Experience leading technical engineering discussions •Familiarity with cloud-hosted service offerings Nice-to-Have Skills: •Project Management Certification (e.g., PMP, CAPM, CSPM) •Ability to exhibit professionalism and diplomacy in stakeholder engagements •Self-motivated with the ability to work independently and collaboratively
This role is ideal for a dynamic professional who excels in project coordination, stakeholder collaboration, and driving customer satisfaction.
You'll play a key role in ensuring seamless customer transitions while fostering strong relationships and managing project milestones.
This position offers an opportunity to work in a fast-paced, collaborative environment where your leadership and technical facilitation skills will make a significant impact.
What You'll Do: Customer Engagement & Onboarding •Guide new customers through onboarding, ensuring a smooth integration into our secure services.
•Promote our enterprise cloud-hosted service offerings to meet customer needs.
•Collaborate directly with government and customer stakeholders to define requirements and use cases.
Technical Facilitation •Lead technical discussions to gather and document project requirements.
•Define the scope of work for LAN and WAN network connections and configuration changes.
Collaboration & Communication •Work closely with cross-functional, geographically dispersed teams, including Network Engineering, Cybersecurity, Program Managers, and Senior Government stakeholders.
•Coordinate with teams like Cybersecurity, Compliance, Operations, and Service Delivery to address and resolve customer issues.
Project Management •Develop detailed project plans, milestones, and critical paths while ensuring quality and compliance standards.
•Monitor project progress, proactively identify risks, and implement timely solutions.
•Report project status clearly and accurately, ensuring deliverables meet expectations.
•Manage multiple initiatives effectively, practicing strong prioritization and time management.
Customer Loyalty & Satisfaction •Build trusted relationships to drive customer satisfaction and long-term engagement.
•Capture valuable customer insights to improve processes and outcomes.
Leadership •Demonstrate strong leadership to influence stakeholders and team members.
•Adapt to evolving project demands in a fast-paced, collaborative environment.
What You'll Bring: Minimum Requirements: •Active TS/SCI Security Clearance •Bachelor's degree in Program/Project Management, Information Systems, Business Management, or related field •5+ years of experience in project management, focusing on customer engagement and technical facilitation •Proven ability to manage cross-functional teams and government stakeholders Skills & Competencies: •Strong leadership and team management capabilities •Exceptional communication and interpersonal skills •Proficiency in Agile methodologies and tools (e.g., Jira) •Ability to manage multiple projects and priorities in a dynamic setting •Analytical mindset with strong problem-solving skills and attention to detail •Experience using SharePoint for tracking and reporting Technical Knowledge: •Understanding of LAN and WAN network connections •Experience leading technical engineering discussions •Familiarity with cloud-hosted service offerings Nice-to-Have Skills: •Project Management Certification (e.g., PMP, CAPM, CSPM) •Ability to exhibit professionalism and diplomacy in stakeholder engagements •Self-motivated with the ability to work independently and collaboratively
Source : Mount Indie, LLC