Technical Project Manager - Mindful Support Services

About Mindful Support Services

We are a business-to-business support service for independent mental healthcare businesses, which helps provider-members service a growing client base. We provide administrative and organizational services to simplify the processes of lead-generation, marketing, billing and collecting payments from patients and insurers. Our teams currently support over 1,500 independent mental health providers, who serve over 20,000 clients per week across 15 locations in Arizona, Colorado, Nevada, Oregon, and Washington as well as virtually via Telehealth. We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare. We cultivate a collaborative, transparent and energetic culture and the necessary tools and support for you to succeed. If you’re eager to work in a fast-paced environment and make an impact as part of a growing team and scaling company, join us!

About the Role

The Technical Project Manager will work collaboratively with team members, contractors, and vendors in leading big-picture projects which contribute to the goals of the company. This role coordinates and executes complex technical projects – with an emphasis on software implementation and workflow & process implementation - which contribute to the growth and development of the business. Duties will include a variety of project administration, coordinating communications, leadership with project planning and execution. This role reports to the Lead Technical Project Manager. This is a full-time position.

Responsibilities

• Lead major projects and initiatives across the company, including planning, implementation, and budgeting, with oversight & guidance from the Lead Technical Project Manager.

• Anticipate resources needed to reach project goals, propose resource allocations to the Lead Technical Project Manager & Director of Operations, and coordinate resources in a time & cost effective manner.

• Develop and execute project plans and schedules, including defining project scope, goals, and deliverables with oversight & guidance from the Lead Technical Project Manager.

• Collaborate with vendors on cross-departmental projects, define scope of work, and hold vendors accountable for quality of work and meeting deadlines.

• Submit weekly reporting to key stakeholders on the status of major projects; highlighting complete milestones, immediate roadblocks, and next steps.

• Collaborate with the Lead Technical Project Manager to manage project budgets and assist with budget proposals as it relates to developing business workflows/tools/resources, and any other large, inter-department projects.

• Develop, analyze, and report out project success metrics, ensuring that both short- and long-term project goals are met. Report findings to key stakeholders.

• Ensure that projects are thoughtfully handed off to key stakeholders upon completion, with clear delineation of ongoing responsibility, and thorough documentation of SOPs.

• Continually review implemented projects and provide suggestions on improvements.

• Conduct post-project evaluations to identify areas of improvement and implement changes for future projects.

• Stay up to date on new technologies relevant to the business, explore and propose potential use cases to the Lead Technical Project Manager

Requirements

Qualifications

• Bachelor's degree and 3-4 years' related experience and/or training; or equivalent combination of education and experience.

• Demonstrated ability to adapt quickly to technology, and knowledge to troubleshoot alternative software solutions as needed.

• Ability to translate business logic to technical specifications

• Basic Programing knowledge with the ability to articulate and understand a pseudocode solution to a problem. • Experience with EHR systems, or comparably complex business management tools.

• Experience with Customer Relationship Management (CRM) systems preferred

• Experience with automation tools (I.e., Logic Apps, Zapier, Microsoft Flow, etc.).

• Expert proficiency in Microsoft Office suite (Excel, Word, SharePoint, etc.) required.

• Ability to adapt quickly to technology and work closely with stakeholders to develop new tools and workflows.

• Strong problem solving and critical thinking skills, approaching problems with a “figure it out” mentality.

• Ability to be extremely flexible with shifting priorities and evolving needs of the business.

• Ability to work autonomously, with minimal supervision, manage your time responsibly and be accountable for meeting project deadlines.

• Collaborative spirit and an ability to initiate group problem-solving across multiple stakeholders.

• Professional and concise verbal and written communication with the ability to adjust communication style to address various audiences appropriately (I.e. clients, staff, providers, vendors).

• Moderate lifting is occasionally required (up to 50 lbs.). •

Personal vehicle required due to travel between worksites or other locations.

Work Environment

The position is based in-person at the Mountlake Terrace Headquarters location and requires travel to all Mindful Support Services office locations, including occasional out-of-state business trips. The position also requires off-site travel as needed to support with job requirements such as projects, equipment/supply needs, and repairs.

The responsibilities described are not intended to be a comprehensive list of requirements for this job. Responsibilities, duties, and activities may change at any time with or without notice.

Benefits

Compensation and Benefits:

• 75% employer covered Health, Dental & Vision benefits plan
• 401(k) savings plan with employer matching upon eligibility
• 8 paid holidays
• 15 PTO days accrued annually
• Professional and career development opportunities
• Compensation evaluated with opportunities for advancement

Job Type: Full-time

Pay: $80,000.00 - $95,000.00 per year