Technical Program Manager at RADCOM

Job description:

RADCOM is a leading expert in automated service assurance solutions for telecom operators running 5G/4G networks. Empowering operators with the ability to navigate network complexity, save costs, and drive revenue growth, all while delivering exceptional customer experiences for subscribers.

As a Telecom Program Manager with a focus on customer management, you will lead and oversee the delivery of RADCOM’s software solutions for the telecommunications sector. Your primary responsibility will be to ensure that RADCOM’s software projects meet customer requirements and deliver exceptional value. You will serve as the central point of contact for customers, managing their expectations and fostering strong relationships throughout the project lifecycle.

Key Responsibilities:

· Customer Relationship Management: Act as the primary liaison between customers and the internal software development team. Build and maintain strong relationships with key customer stakeholders, ensuring their needs are understood and addressed throughout the project.

· Telecom Project Oversight: Develop and manage comprehensive project plans tailored to telecom software solutions, including timelines, resource allocation, and deliverable milestones. Coordinate with cross-functional teams to ensure timely and successful delivery of RADCOM’s software projects.

· Requirements Definition and Alignment: Collaborate with customers to gather and define detailed project requirements related to RADCOM’s software solutions. Ensure that these requirements are accurately translated into technical specifications and that the final deliverables align with customer expectations and industry standards.

· Issue Resolution and Risk Management: Proactively identify and address potential issues or risks that could impact project delivery. Serve as the escalation point for customer concerns, working to resolve problems swiftly and maintaining high levels of customer satisfaction.

· Performance Reporting and Continuous Improvement: Provide regular updates and performance reports to customers, detailing project status, progress, and any emerging risks. Collect and analyze customer feedback to drive improvements in project execution and overall service delivery.

Qualifications:

• Educational Background:

Bachelor’s degree in computer science, Engineering, Telecommunications, or a related field. Advanced degree or

relevant certifications (e.g., PMP, PMI-ACP, or ITIL) are a plus.

• Experience:

Proven Experience: 7-10 years of experience in program management or project management within the

telecommunications industry, with a focus on delivering complex software solutions.

Customer Management: Demonstrated experience in managing customer relationships, understanding customer

needs, and addressing concerns effectively

• Customer Focus:

Relationship Building: Exceptional ability to build and maintain strong relationships with customers,

understanding their needs and managing expectations effectively.

Communication: Excellent communication and interpersonal skills, with the ability to convey complex technical

information to non-technical stakeholders.

• Technical Expertise:

Telecommunications Knowledge: Strong understanding of telecom systems, technologies, and industry

standards. Experience with telecom software applications, network management, and related technologies.

Software Delivery: Experience managing software delivery projects, including development methodologies (e.g.,

Agile, Waterfall) and best practices.

• Project Management Skills:

Planning and Execution: Proficiency in developing and managing project plans, schedules, and budgets. Ability to

lead cross-functional teams and ensure timely delivery of software projects.

Risk and Issue Management: Skills in identifying, assessing, and mitigating risks and issues to ensure project

success.

• Analytical and Problem-Solving Skills:

Critical Thinking: Strong analytical skills to assess project performance, identify areas for improvement, and

implement solutions that enhance customer satisfaction and project outcomes.

Adaptability: Ability to adapt to changing requirements and environments, handling unexpected challenges with

a proactive approach.

• Leadership and Team Collaboration:

Leadership: Proven leadership abilities to guide teams, foster collaboration, and drive project success in a dynamic

and fast-paced environment.

Team Management: Experience in managing and mentoring team members, promoting a positive and productive

work environment.

• Industry Knowledge:

Trends and Regulations: Awareness of current trends, regulations, and innovations in the telecommunications

industry that may impact software delivery and customer requirements.

Estimated 15% travel