Technical Communicator - HoltCalifornia

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. We sell service and rent a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

 

THIS POSITION IS LOCATED IN WEST SACRAMENTO CA.

POSITION SUMMARY 

Provide technical support for the Power System Division by performing the following duties.

QUALIFICATIONS REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

ESSENTIAL FUNCTIONS 

• Evaluate, take appropriate action and file all technical information
• Coordinate completion of all Caterpillar machine updates (Generators, Transfer Switch,  Switch Gear and other Power System Equipment), as described in service letters
• Responsible for Failure Analysis
• Responsible for technical assistance with all Power Systems issues including but not limited to Industrial engines and Electric Power Generation systems.
• Work directly with all levels of technicians and supervisors for all technical needs.
• Work directly with Caterpillar parts and service representatives for technical assistance and goodwill for product support.
• Assist supervisors and other members of management with administration of warranty, service letter administration, and extended service coverage contracts.
• Assist in developing training schedules for technicians and provide training as needed on Caterpillar SISWEB/TMI and other web-based dealer systems.
• Research and investigate repair status information for customers, technicians and other department employees as required.
• Performs other technical communicator duties including requests to factory engineering for technical assistance as well as documenting and reporting product problems.
• Assist in preparation of quotes for customers as required.
• Proactively communicate and document all changes to customer, including scheduling changes, job status changes and cost estimate/flat rate changes.
• Other duties as assigned.

QUALIFICATIONS

• Accountability - Ability to accept responsibility and account for his/her actions
• Accurate - Ability to perform work accurately and thoroughly
• Analytical Skills - Ability to use thinking and reasoning to solve a problem
• Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Customer Oriented - Ability to take care of the customers' needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems 

EDUCATION AND/OR EXPERIENCE 

Associate degree (AA) or equivalent from two-year College or technical school; or five years Caterpillar related experience and/or training; or equivalent combination of education and experience. 

SKILLS & ABILITIES

• Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must have capability of working on a computer terminal or personal computer.
• Must be a self starter and have the ability to set priorities on a regular basis.
• Maintain maximum productivity in a technical environment.
• Ability to deal effectively with customers, sales staff and service personnel.
• Must have Caterpillar Equipment knowledge.
• Must work well under pressure.
• Computer experience necessary.

CERTIFICATES, LICENSES, REGISTRATIONS 

Must have a valid class C driver’s license and a clean DMV report.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to stand, walk, and sit.  The employee is occasionally required to use hands and fingers to handle or feel objects, tools, or controls and reach with hands and arms.

The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee occasionally works near moving mechanical parts and in outside weather conditions.

The noise level in the work environment is usually loud to moderate.

COMPENSATIONS 

Pay Range: $90,000 - $100,000 Annually

Pay Range Dependent on Knowledge, Skills, and Ability.

Wage depends on knowledge, skills and ability to perform the responsibilities of the job.

WHY WORK FOR HOLT?

Monthly salary.  Excellent company-paid benefits including medical, dental, retirement, vacations and holidays.

Holt of California is an Equal Opportunity Employer M/F/V/DV. Holt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status.

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Education

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Licenses & Certifications

Required