Tech Support Specialist- (Building Automation Systems) - Honeywell

As a Technical Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our customers in the Building Automation (BA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the seamless operation of our products and solutions. Your expertise and problem-solving skills will be instrumental in maintaining customer satisfaction and driving the success of our BA business.


You will report directly to our Support Manager, and you'll work out of our Independence, OH location on a hybrid work schedule.


In this role, you will impact the efficiency and effectiveness of our customers' building systems, ensuring their energy efficiency, and productivity. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.



KEY RESPONSIBILITIES





+ Provide technical support to customers, troubleshooting and resolving complex issues using phone and email queues as points of contact



+ Collaborate with cross-functional teams to address customer inquiries and escalations.



+ Document and track customer interactions and solutions in service management ticketing systems including work order documentation that maintain direct communication with customers about the progress of requests.



+ Verification of proper functioning of hardware and software while communicating with field support personnel and customers in a B-to-B interaction using the highest level of service skills



+ Identify trends and patterns in customer issues to improve product performance, customer satisfaction, and collaborate with multiple levels of management to reach resolutions to stakeholder’s expectations.



+ Continuously update your technical knowledge and skills to stay up to date with the latest product developments.



YOU MUST HAVE


• 2+ years of experience in technical support or a related role with BAS systems.

• Strong troubleshooting and problem-solving skills with Building Automation.

• Excellent communication and customer service skills.



WE VALUE



• Bachelor's degree in a technical field.

• Experience in Building Automation Systems



ABOUT HONEYWELL


Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.



THE BUSINESS UNIT


Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.



BENEFITS OF WORKING FOR HONEYWELL


In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.