TRP School Based Crisis Response Case Manager - Helen Ross McNabb Center

Job Title: School Based Crisis Response CaseManager

Department: School-Based Services (Knox)

County Served/Home Location: Region II Counties/Knox Children and Youth Center

Reports To: School Based Team Leader

Positions Supervised: None

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Qualifications

Education/License:Bachelor's degree in Human Services or related field with coursework orexperience in the areas of cultural diversity, human development, etiology andtreatment of mental illness, alcohol and drug abuse, physical and sexual abuse,and intellectual disabilities. Demonstrated knowledge and competency in mental health serviceprovision.

Experience/Knowledge: Must have course work and or experience inthe areas of cultural diversity, human development, etiology and treatment ofmental illness, alcohol and drug abuse, physical and sexual abuse, suicide, andintellectual disabilities. One year experience preferred. Experience workingwith children is preferred although applicants may have other skills andexperiences that could accommodate this position.

Physical/Emotional/Social-Skills/Abilities: Ability to effectively and ethically counselchildren and families. Ability topresent professionally and work within a team format to plan, implement, andevaluate successful interventions. Ability to effectively run and process groups with children andfamilies. Ability to work within a teamformat to meet positive goals for children and interface with other agenciesinvolved in the ecology of the family. Must have mental ability to exercise sound judgment under pressure. Ability to exercise effective decision-making,ability to set and demonstrate appropriate boundaries, ability to be anempathic listener, flexibility, willingness, and adaptability to working withdiverse populations. Must also have the ability to communicateeffectively and possess good time management and organizational skills. CPR and First Aid Certification will be required. Thisposition requires training and certification in and the ability to adequatelyimplement a variety of verbal de-escalation methods and personal/client safetytechniques.

Physicalde-escalation techniques will only be implemented at McNabb Center facilities,and not in community settings. Hearing of normal and soft tones. Close eye work. Valid driver's license and Fendorsement. Lifting up to 50lbs. Frequent sitting, standing, walking, bending,stooping, and reaching.

Equipment/Technical Competency: Musthave basic computer skills in Microsoft Office, e-mail, and internet use.

COMPENSATION:

• Starting salary for this position is approximately $18.42474/hour based on relevant experience and education.

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Essential Functions

Schedule: Anessential job function is a reliable, predictable 40 hour per week job, on siteand in the schools and/or community, with regular attendance. This position provides servicesMonday-Friday during regular business, but can be adapted to client, family,and school system needs.

Travel: This position requires utilizing apersonal dependable vehicle to conduct Center business and maintaining adependable vehicle and certified driver status is a condition of employment."F" endorsement is required for occasional transportation of clientsas needed. Position will oversee and provide support to all TDMHSAS Region IIcounties in East Tennessee.

Equipment/Technology: Must have basic computer skills in MicrosoftOffice, e-mail, and internet use. Abilityto utilize electronic medical records.

Duties:

Maintainsongoing communication with assigned schools

Completes casemanagement for students identified by schools

Providesadvocacy, linkage, and referral services as needed

Participatesin IEP and other school related meetings, as applicable.

Provideseducation and training to schools and those served

Maintainsappropriate chart records and completes all documentation in a timely manner

Upholdscenter policy and procedures, and CARF standards

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Job Summary

Summary of position:Serves as a case manager for the regional school based crisis response team.Counties served include Knox, Scott, Morgan, Campbell, Claiborne, Anderson,Union, Grainger, Roane, Loudon, Hamblen, Jefferson, Cocke, Sevier, Blount, andMonroe. The program will partner with schools to provide trauma-informedconsultation, education, training, crisis support, screening, assessment, and referral/linkage.This position will also support and train staff to offer debriefing to schoolwhen suicides or community violence occurs. Staff provides case managementservices to children ages 4-21 with a mental health diagnosis, as needed. Staffprovides crisis intervention and emergency services, as needed. Interfaces withthe school system and other agencies to increase cooperation and consistencybetween home, school, and community. Utilizes center wide and communityservices as needed for client benefit. Embraces the key values of case management: empowerment, normalization,rehabilitation, and continuity of care.

Summary of role ofteam: The school based team serves as a treatment team to plan, implement,and evaluate successful interventions for children and families. Works alongside schools to identify andcollaborate about mental health services to selected schools while providinglinkage and coordination to appropriate services and training, as requested.

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Typical Working Conditions/Environment

Job duties are primarily performed in the community setting,but services are also provided in the school setting, homes, and office. This position is year round, 40 hours perweek and is not limited to the school schedule.

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Job Duties/Responsibilities

Thisjob description is not intended to be all inclusive; and employee will alsoperform other reasonable related job responsibilities as assigned by immediatesupervisor and other management as required. This organization reserves theright to revise or change job duties as the need arises. Moreover, managementreserves the right to change job descriptions, job duties, or working schedulesbased on their duty to accommodate individuals with disabilities. This jobdescription does not constitute a written or implied contract of employment.

Quality Care

1. Providescase management for children ages 4-21.

a. Case Manager is present and readyto begin session at the appointment time, every session.

b. Case Manager calls to reschedule any sessions that he/shewill be unable to attend or that the consumer missed or canceled 100% of thetime.

c. Case Manager communicates accurate and thoroughinformation to outside agencies 100% of the time when clients need different ormore appropriate care that HRMC cannot provide.

d. Case Manager contacts are completed each month, accordingto program standards.

e. Communicates to Team Leader in weekly supervision ifreferrals become low to ensure adequate and timely caseload assignments ofclients on referral list

f. Meet weekly with direct supervisor to discuss clinical andadministrative concerns/changes.

1. Documentation requirements
1. Ensures all family/client participation in tx planning as evidence by signatures on tx plans.
2. Create and implement treatment interventions that are reflected in progress note documentation based on the treatment plan goals
3. Respond to all flags and e-mails within 2 business days
4. Respond to all voice mails within 30 minutes
5. Attend monthly treatment teams and staffing meetings with Director/Program Coordinator/Team Leaders.
6. Attend and participate in school based meetings with school personnel and community partners involved in the community schools.

1. Complete all required clinical documentation in accordance with Center Policy and Procedure and funding source guidelines.
1. Update treatment plans, crisis plans, consent to contact, DLA-20 and updated admissions signature page every 6 months
2. Complete and submit productivity II summaries to Team Leader by the 3rd business day of the month.
3. Complete initial treatment plans within 30 days of intake
4. Create daily progress notes and sign in EMR within one week of service provided
5. Submit all daily contact logs monthly.
6. Submit hand generated productivity to Team Leader by the third working business day of the month.
7. Creates and implements at least 1 measurable treatment intervention per treatment plan goal.

1. Utilizes family strengths and empowers the family to implement effective interventions as evidenced by the client's progress toward goals.

1. Makes referral to less intensive services upon anticipation of d/c.

1. Leadership
1. Develops and implements training topics/presentations that support enhancing trauma-informed environments in schools.
2. Facilitate debriefing activities in schools when a crisis team is requested.
3. Supports the crisis response team by implementing trauma-informed interventions and providing referrals for ongoing care that support student and family needs.

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