T21 Senior Business Analyst (Argo Teller21) at Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a T21 SeniorBusiness Analyst (Argo Teller21) for our client in the IT Services domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract to Hire position, and the client is looking for someone to start immediately.

Duration: 6+ Months Contract to Hire

Location: Cleveland, OH (Onsite)

Salary: $100,000-115,000/Annually 

Role: T21 Senior Business Analyst (Argo Teller21)

Primary Skills: Business Analysis

Role Description: As a T21 Senior Business Analyst (Argo Teller21), you must have at least 10+ years of experience.

Responsibilities:

- Influences a cross-functional team in optimization of application capabilities & business processes. 

- Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).

- Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.

- Identify the business needs of the users, outline potential solutions, and translate business requirements to an appropriate format for requirements including user stories/acceptance criteria, process flows, data mapping (source to target mappings), functional and non-functional requirements to convey with appropriate level of detail to the development team.

- Responsible for maintaining requirements documentation in standard formats and repositories ensuring traceability between scope, feature, functional requirements

- Collaborates with users, vendor, and development team members to deliver the best technical solution which meets the business requirements.

- Liaison to obtain clarification for development and testing teams on intended functionality/user stories.

- Significantly contributes to the design process to ensure it supports business requirements and an optimized user experience.

- Capture requirements for a highly complex system and/or multiple systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.

- Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.

- Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.

- Work with QAS to develop project testing strategy. 

- Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.

- Advises on security, risk management, and IT process principles and escalates to appropriate team(s) as needed. 

- Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.

- Active participation in Agile squad ceremonies, utilize Agile principles, and tools (Confluence, JIRA).

- Actively contributes and leads BA Center of Excellence efforts in evolving requirements analysis and management practices

Required Skills:

- 10+ years of experience working as a Business System Analyst or related IT roles

- Minimum 3 years of Operations experience as Teller using Argo Teller21 platform, OLDs or equivalent exposure to retail branch Teller operations and systems

- Familiarity with Alogent Front Counter or other check processing and GL reconciliation processes for Retail Branches

- Excellent analytical skills

- Must be able to familiarize with and be hands on with the software application platform(s) supported by the squad

- Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology

- Ability to work in a group/team setting.

- Ability to work independently with minimal direction.

- Takes accountability/responsibility for tasks and actions

- Excellent written and verbal communication skills

- Strong collaboration skills and team player with positive attitude

- Familiar with Agile, Scaled Agile Framework and Waterfall concepts 

- Experience working in agile squads

- MS Suite proficiency Word, Excel, PPT

- Experience with Agile methodology

- Experience using JIRA and Confluence

- Business Analysis deliverable in the form of use cases, process flows, data mapping documentation

- Ability to break down complex concepts into simple and digestible requirements

- Execute Design thinking, Systems thinking when developing requirements artifacts 

- Must be driven to deliver quality and have attention to detail

- Familiarity with mainframe, batch and real time (REST, Kafka or other)

Preferred Skills:

- Bachelor’s degree preferably in IT / Computer Science

- Experience in Retail Branch and Teller Operations

- Certifications (CBAP, agile certifications)

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 10+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Sarveshwar Singh

Recruiter Phone: 412-567-4706

Equal Employment Opportunity