Systems and Network Administrator - SENIOR RESOURCE ASSOCIATION INC

Primary Function: The Systems and Network Administrator serves as the organization’s sole technology leader and hands-on expert, managing all IT functions. This role oversees, executes, and maintains the organization's technology infrastructure, including equipment setup, maintenance, and staff support. Acting as the primary troubleshooter and problem solver, the Systems and Network Administrator ensures efficient and secure tech operations across all departments.

Principal Responsibilities: These are examples of the type of work performed.  Management reserves the right to add, modify, change, or rescind work assignments as needed.

• Manage and maintain the organization’s technology infrastructure, including systems, network configurations, hardware, and software, to ensure smooth and secure operations.
• Oversee IT equipment assignments, including configuring and maintaining computers, mobile devices, and VoIP system for both new and existing employees, in collaboration with the Purchasing and Procurement Manager.
• Act as the primary contact for all technical issues, troubleshooting and resolving hardware, software, network, and connectivity problems in real-time.
• Develop and implement standard operating procedures for Microsoft 365 applications to ensure consistent and effective use across the organization.
• Provide training for staff and new hires on Microsoft 365 applications and IT best practices, supporting a smooth transition to new systems.
• Lead IT projects, including new technology rollouts, software implementations, and infrastructure upgrades, ensuring alignment with organizational goals.
• Perform routine system upgrades, patches, and maintenance, including updates to Microsoft 365 applications, to enhance performance and security.
• Document IT infrastructure and maintain alignment with industry standards and cybersecurity best practices.
• Oversee and monitor system backups to ensure data integrity and disaster recovery readiness.
• Collaborate with the Purchasing and Procurement Manager to align equipment procurement with technology needs.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
• Minimum of 3–5 years of experience in systems administration, network management, or a similar role.
• Expertise in Microsoft 365 administration and training, including Teams, SharePoint, OneDrive, and Outlook.
• Proficiency in managing systems, networks, and IT infrastructure, including configuring and maintaining hardware and software.
• Strong problem-solving skills and ability to address technical challenges in real-time.
• Knowledge of cybersecurity principles, including maintaining security patches and implementing best practices.
• Effective communication skills to support employees adapting to new technology and explain technical concepts to non-technical users.
• Strong organizational skills and ability to manage multiple priorities effectively.

• Relevant certifications (preferred)

About the Organization

Senior Resource Association (SRA) is a 501 (c)(3) non-profit organization that provides services to support and advocate for independence and dignity of older adults throughout Indian River County. Our organization was established in 1974 to provide services and programs that promote an active, healthy, and independent lifestyle for older adults. We provide and manage the Meals on Wheels of Indian River County programs, Adult DayAway programs, In-Home Services, and Transportation for seniors and their families. With two locations in Vero Beach and Sebastian, SRA operates the only state-licensed Adult DayAway programs in the County. Our goal is to keep seniors healthy and in their own homes for as long as safely possible. Due to memory loss, brain injury, food-insecurity, and/or lack of socialization, all families have a special need for their loved one that leads them to Senior Resource Association. SRA is recognized as the lead agency in Indian River County for homebound and community-based services for seniors and adults aged 18 and older.

In addition, SRA is the county-designated public transportation provider. Our fixed-route buses provide service along 15 routes throughout Indian River County, and part of St. Lucie County. Our demand-response service picks up the elderly and disabled at their specified origination point and takes them where they need to go in the community.

Senior Resource Association is an Equal Opportunity Employer and is committed to providing a workplace that is non-discriminatory and affords equal treatment to all and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more details, visit www.SeniorResourceAssociation.org.