Systems Engineer II at Konica Minolta Business Solutions

Konica Minolta currently has an exciting opportunity for a Systems Engineer.

The objective of the Systems Engineer II is a key contributor to a Service Delivery team, helping to grow and develop a loyal, satisfied customer base and serving as a subject-matter expert and thought leader for other members of the service delivery organization, including systems engineers, technicians, project managers, and service delivery leadership. SEs act as technical advisors, MDM platform administrators, process designers, and influencers in all areas of our business, including project and managed services. This role is full-time, and remote.

In conjunction with the service delivery manager and peer engineers, support customer account management objectives including but not limited to:

• Adherence to the Company’s employment procedures and best practices as outlined in the employee handbook
• Adherence to agreed-upon and/or documented engineering standards and best practices
• Develop and maintain client environment documentation
• Collaborate with client stakeholders to review the best practices and implementation approaches
• Lead the setup and onboarding of new customer accounts from a technical and service delivery perspective.
• Act as a technical escalation point for Support Specialists and Systems Engineers within other teams.
• Perform quality assurance activities to ensure standardization of best practices.
• Be responsible for driving the identification of new revenue opportunities, primarily via projects, within their assigned client base.
• Serve as escalation point for clients, team members and other departments for services.
• Identify quality issues and risks to client satisfaction and focus on client management and retention

• Excellent verbal and written communication skills, including demonstrable experience composing detailed reports, recommendations, and leave-behind materials
• Strong interpersonal and relationship-building skills, conducive to team development
• Strong organizational skills
• Strong decision-making and thought leadership skills
• Proven dedication to enabling quality through continuous improvement and ensuring continuous operations
• Previous support/consulting experience across multiple enterprise clients is strongly preferred
• Able to explain and guide clients through technical issues
• Demonstrated experience implementing IT projects
• Strong computer analysis and diagnostic skills with the ability to implement quick and effective solutions to network problems
• Successful experience designing, installing, and supporting systems and solutions in multiple environments for multiple clients
• Ability to coach and mentor technical and non-technical customers in key topics with clear demonstration and documentation.
• While the role is remote, some travel will be required.

Specific Competencies

• Experience with Jamf Pro and Jamf Connect.
• Experience extending Jamf Pro with community tools.
• Demonstrable proficiency with command line and scripting with common automation languages (e.g., bash, Python, etc).
• Expert-level skills with endpoint management and Jamf Pro. Other MDMs a plus, including Intune.
• Expert-level skills around Zero touch workflows and automated patching of macOS and 3^rd party apps.
• 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments.
• Strong understanding of network security, firewalls, and VPNs, and zero trust VPNs.
• Experience with identity and access management systems (e.g., Azure AD, Google Workspace directory)
• Minimum 5 years of professional Mac support experience in an enterprise environment.
• Expert-level skills supporting Apple technologies in an enterprise environment, including VPP, ABM, identity management, single sign-on, share access, hosted services, and endpoint security best practices.
• Cross-platform integration expertise with Jamf Connect
• Environment and infrastructure experience for Apple platform optimization in an enterprise environment.
• Deployment experience at scale with Mac and iOS devices.

Experience, Educational Requirements and Certifications

• BA or BS degree or equivalent combination of relevant education and experience
• Jamf Administrator 300 or higher preferred
• Apple Certified Support Professional (ACSP) preferred
• Apple Certified IT Professional preferred
• 5 years of in-depth field experience deploying and supporting mixed Mac/PC environments

Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America’s Best-in-State employers list. The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.