Systems Administrator (Ivanti exp must) - American Technology Consulting

VDOT is currently seeking to hire a Systems Administrator to maintain the healthof the Ivanti Endpoint Manager environment, support software packaging anddistribution, and provide tier 3 level software support.DUTIES ANDRESPONSIBILITIES:• Monitoring and maintaining the overall health and availability of the IvantiEndpoint Manager system.• Packaging software and building distribution packages to support statewideproject efforts and enterprise deployments including the remediation of securityvulnerabilities.• Working with VITA service providers to ensure the VDOT workstation image meetsagency needs and security requirements.• Provide advanced problem management, troubleshooting, root cause analysis andescalations to resolve customer problems• Provide management with recommendations for systems and process improvements• Troubleshoot software and hardware problems and enhances the level of directservices to field staff• Install, maintain, and assist in testing and upgrading of new and existinghardware and software• Create job aids for internal VDOT staff to enhance the use of technicalresources to support complex software.• Manage and monitor customer IT issues using helpdesk tools - KSE, Ivanti andSharePoint. Support over the phone, in person, and using remote control.REQUIRED EXPERIENCE& SKILLS• Strong customer service skills with a Customer First attitude.• Extensive skills and experience in desktop products including but not limitedto Windows 10/11,SharePoint, and MS Office 365.• Ability to utilize troubleshooting tools and skills in managing andadministering desktops, laptops, and wireless devices.• Excellent research and investigative skills.• Extensive knowledge and experience in Active Directory, remote support tools,networking.• Working understanding of software license management and compliance bestpractices.• Ability to troubleshoot hardware and software issues and communicate solutionsto customers both in the Central Office and in the field.• Ability to communicate effectively orally and in writing with individuals andgroups.• Experience with Power Platform, PowerShell, SQL strongly preferred.• System administration of Ivanti Endpoint Manager or a similar clientmanagement system such as SCCM, etc.