Systems Administrator - Eagle Fire

Background on Who We Are:
Since 1987, Eagle Fire Inc has evolved into a best-of-class provider of fire sprinkler systems, fire protection, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service in support of the commercial, industrial, government, and mercantile facilities.

We are actively growing across our 6 states (VA, NC, SC, GA, AL,TN) to provide more consistency in schedules, faster response time to our clients, and internal promotion opportunities. We encourage you to apply if you are interested in a secure career with a company that will invest in you.

WHAT WE OFFER:

• Company Uniforms with dry cleaning options
• Boot Reimbursement every year
• NICET Test reimbursement
• PTO
• 10 Paid Holidays
• Tuition Reimbursement
• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Direct Deposit
• Weekly Pay
• 401(k) with matching
• Employee Assistance Program
• Flexible Spending Accounts

POSITION SUMMARY:

The System Administrator best understands Eagle Fire’s software systems to act as the point of contact for all users within the company and is available to answer questions and troubleshoot problems. Core responsibilities include supporting users, managing data, maintaining security standards, and delivering actionable analytics

DUTIES AND RESPONSIBILITIES:

• Maintain system platforms and stay updated on the platform’s new tools, capabilities, updates, and version upgrades.

• Set up and maintain users accounts; support end users and be able to provide appropriate solutions to technical issues encountered.

• Manage software ticketing system; document, organize, and prioritize tickets based on issue severity and business need.

• Perform frequent data quality checks to ensure system data and configuration is accurate.

• Perform quality control testing of new system functionality that supports new and existing business processes.

• Assists with data analysis, cleaning, conversion, mapping, and importing related to mergers and acquisitions.

• Assists with training new users across the organization.

• Develop and maintain positive relationships with IT department and Eagle Fire system providers/vendors.

• Must continuously adhere to the Eagle Fire’s Controlled Substances and Alcohol Standard.

• Expected to work safely, by using good judgment and follow all Eagle Fire safety policies and work procedures with authority to stop an unsafe act.

• Performs other related duties as required.

JOB SPECIFICATIONS

• Must be able to speak, read, and write English fluently.

• Must be proficient in data analysis, analytics, and tech-oriented problem solving.

• Must possess excellent technology skills, including Microsoft 365, ERP software, and other related databases.

• Must possess fluency in a wide range of devices (desktop computer, laptop, tablet, cell phone) and operating systems (Microsoft, iOS, Android).

• Must possess excellent communication, interpersonal, and organizational skills; highly professional and diplomatic approach.

• Must maintain confidentiality and exercise discretion, good judgement, and practice good data management & risk management skills.

• Must maintain a positive and professional demeanor.

• Must interact well with all levels of individuals, internally and externally.

• Must exhibit characteristics consistent with encouraging Team concept.

• Must maintain a valid driver’s license and acceptable driving record.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in computer science, statistics, quantitative economics, or equivalent degree emphasizing data analysis; AND

• Minimum two (2) years of experience administering company software, specifically tools administration.

PHYSICAL REQUIREMENTS:

• Must be able to sit for long periods of time.

• Must be able to use a telephone, computer, & other office equipment.

Eagle Fire Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of age, race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement.