System Support Engineer - System One

System Support Engineer



Top Secret clearance



Must be willing to sit for poly and get SCI



FULL BENEFITS POSITION



Chantilly, VA- can be hybrid but must have flexibility to go onsite



Security+ CE certification required to start







Responsibilities:



• Troubleshoot and resolve system/operational incidents



• Perform root cause analysis for operational incidents



• Analyze system performance and take corrective actions as needed



• Assist Tier 2 with resolving complex system and end user problems



•Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems



•Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues



•Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability



• Work with deployment and ISP teams to support baseline deployments to operations



• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur







Qualifications:



• BS degree



• Strong communication skills, both verbal and written



• Ability to quickly learn new software and IT concepts



• Strong problem solving and decision making skills



• Self-starter with an ability to work in a team environment and independently



•Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway



• Experience scripting in a Linux environment using Shell and Bash



• Deep understanding and background in COTS integration and custom code development







Preferred:



• Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)



• WebLogic



• Linux/UNIX experience



• LDAPs



• PKI authentication



#M2






System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.