System Engineer - SKIDATA USA

SKIDATA Group is a global leader in access control solutions. Our solutions are found in ski resorts, shopping malls, major airports, municipalities, sports stadiums, trade shows and amusement parks around the world. Headquartered in Salzburg, Austria, and with 23 subsidiaries around the globe, our approximately 1000 professionals make for truly an international team. A rewarding career at SKIDATA awaits you!

Job Title: System Engineer - Support Center

Location: Los Angeles, CA (Hybrid)

Coverage area: Greater Los Angeles Area

SKIDATA is looking for a system engineer to join our Support Center team. Our Service Management Team is not only responsible for supporting our customers on a daily basis but is also an important interface between our software and development department, as well as distributors and partners. System engineers ensure that all our SKIDATA installations across North America function smoothly for our customers. Therefore, you will be analyzing and resolving issues to the customer’s satisfaction, providing technical trainings, and supporting incidents and installations on-site for our customers. We strongly encourage face to face interaction with other engineers and there will be an opportunity to travel domestically to share ideas and to work with various teams across the US. You should have strong communication skills and willingness to acquire and share product/solution know-how with our team and customers.

Job Responsibilities:

• Act as first point of contact regarding incident and problem management (hardware & software) for our customers, our Field service technician, engineers, dealers and integration partners
• Conduct independent system analysis and deliver input to improve our systems
• Problem identification in order to avoid incidents on SKIDATA and integrated Third Party products
• Issue reproduction in order to achieve high quality of change requests towards our quality assurance (3rd level)
• Handling of incidents and resolving issues to the customer’s satisfaction
• Support incidents and installations on-site upon demand
• Ensure a high level of support through all available tools
• Create and provide technical documentations, training documents, and technical trainings
• Enforce knowledge transfer to colleagues, subsidiaries and partners wherever possible and necessary
• Continuous and independent improving of knowledge and experience
• Partner with other teams and team members on technical matters
• Participate in On-Call, After Hours Support program

Required Skills and Qualifications:

Education:

Minimum B.S. degree or an equivalent technical degree (hardware and/or software)

Ideally several years of work experience

Functional competence:

• Knowledge of IT and software architectures (Client/Server, Cloud Systems)
• Profound knowledge of operation systems (Windows Server, Linux)
• Profound knowledge and experience with databases (MS SQL, Oracle) and SQL queries
• Profound knowledge and experience with Cloud- and Webservices
• Profound knowledge and experience in configuring and troubleshooting computer networks and firewalls

Competence of methods:

• Diagnostic skills (analyzing of technical issues)
• Ability to quickly isolate and troubleshoot issues
• Self-dependent working behavior
• Adaptability and high flexibility

Social competence:

• Excellent communicational skills (verbal and written)
• Empathy for customer situations
• Ability to work well independently and in a team environment
• Ability to work within a multi-cultural and multi-national environment
• Intercultural experiences are a plus

Competence of personality:

• Independent and solution-oriented approach to work
• Self-dependent working behavior
• Ability to assert oneself

Others:

• Fluency in English (written & vocal)
• Fluency in Spanish (written & vocal) is a plus
• Willingness and ability to travel (up to 25%)

If you are a self-starter who can work independently, but also enjoy contributing to a small team, we’d like to hear from you!

SKIDATA recognizes people as our most valuable asset!Our competitive salary and strong benefits package includes 401k, medical and dental insurance, life insurance, paid sick time and vacation, paid personal time and paid company holidays.

SKIDATA is an equal opportunity employer.

Hourly pay range from $35 to $38. (Final compensation is determined by factors including location, candidate experience, education and skillset, as well as local market variances)