Switchboard Operator, per diem - Grand View Hospital
Sellersville, PA 18960
About the Job
Responsibilities:
Under general direction of the Business Office Manager, the Switchbord Operator relays incoming, outgoing and inter-office calls and performs miscellaneous hospital communications/clerical duties as well as Business Office clerical duties. The essential functions of the Switchboard Operator are:
Essential Functions:
- The Switchboard Operator utilizes appropriate verbal communications skills when conversing with patients and other persons, both on the phone and in person, to convey a high level of personal attention and promote customer satisfaction.
- Maintains confidentiality of patient information in all communication methods by strictly adhering to Hospital Confidentiality of Information policies.
- Promotes efficient and accurate processing of patient and department information by utilizing good communication skills among the Department Manager, PBX Coordinator, as well as other Hospital personnel.
- Notifies the Department Manager or PBX Coordinator immediately of any problems involving patient complaints, communication system or problems
- Answers calls, within reasonable amount of time, using good communication skills, and connects caller with proper party in order to expedite Hospital communications.
- Pages authorized personnel over the intercom system or through individual pagers; announces close of visiting hours and other notifications; i.e., fire alarms and Code 9.
- Records all transactions in a clear and accurate manner to provide for efficient retrieval of information in order to collect monies due in a timely manner.
Schedule: Per diem as needed between 3:15 pm - 11:45 pm
Qualifications:Education and Experience:
High School Diploma/GED, required
Benefits:
• 403B
• On-site discounted Child Care Center
• Free Life Insurance
• Free Parking
Source : Grand View Hospital