Surgical Health Center Administrator - San Bernardino HC, CA-SB

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Surgical Health Center Administrator in San Bernardino, CA.

To support the Director of Operations in leading and directing a comprehensive service program and managing a multi-disciplinary staff to ensure high quality primary and reproductive health care services. This position will stay informed, involved and will help with the daily patient flow of the health centers while assisting in the oversight of all operations to comply with Organization policy and meet or exceed projected patient volume.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family. We are proud to offer a range of plans that help protect you in the case of illness or injury including:

• A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 
• Benefits coverage starts after one full month of employment!
• Generous vacation, sick, and holiday benefits!
• Generous 401(k) matching contributions and more!
• To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.

• Manages abortion and reproductive health care programs, services, and operations; and oversees additional services and operations that may be provided at center such as primary care. Responsible for the delivery of clinical services integrated with business plans while meeting or exceeding quality, clinical and utilization standards, performance measures, and financial/productivity objectives.
• Manages the continuous improvement of all clinical practices, services and operations. Develops recommends and implements systems, processes and methods to evaluate and improve patient care.
• Functions as the key surgical center leader and communicates regularly with the Medical Director and the Sr. Director of Patient Services.
• Actively monitors quality and consistency of patient care and works with the Medical Director, licensed staff and Patient Services leadership to establish best practices for patient care.
• Works with Medical Director and Patient Services leadership to understand and carryout the strategic direction (i.e. new services, new variations or scheduling to optimize patient throughput, new programs to increase conversion of surgical patients to family planning patients) for the surgical center.
• Maintains current knowledge of and keeps center compliant with all regulatory and professional standards of care including CMS, PPFA, OSHA, CLIA and Board of Nursing standards.
• Will provide timely and continuous feedback from customer service observations with all licensed staff during one-on-one meetings. Provide on-going feedback (positive and corrective) to insure maximum productivity and performance.
• Monitors and supervises daily health center flow patient centered flow and implements changes as needed for improvements with health center flow in conjunction with the Sr. Director of Patient Services.
• Works with the Health Center Management team to ensure appropriate management coverage including all surgical days.
• Ensures the delivery of premier customer service while facilitating resolutions for patient care issues. Implements customer service standards and provides immediate and actionable feedback to the staff when patient’s needs are not met. Will address patient grievances and provide a root cause analysis as appropriate.
• Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible and communicates decisions to others.
• Reviews annual financial plans, resources, and budgets while accountable for the financial aspect of the center’s daily operations. Reviews and monitors financial performance and identifies and implements strategies to reduce costs and improve quality of care/service. Continually works to reduce operating costs while maintaining quality of care and productivity standards.
• Determines the appropriate staffing ratios and staffing related functions and issues in a timely manner; facilitate interviews, hires, training, and maintaining the competency of all staff. Responsible for directing work, conducting performance reviews, recognition and performance management of employees.
• Monitors, develops, and implements Health Centers’ policies and procedures which support the organization's goals and business objectives.
• Be an active member of the clinical/patient services management team and bring both important issues to the group that need attention and share successful strategies, processes and ideas.
• Responsible for communicating health center needs to maintain quality standards for the appearance and functionality of the centers.
• Schedules, orients, and supervises personnel in the areas of personnel policies and procedures, medical procedures, statistical and record keeping requirements, inventory procedures, office and equipment maintenance, Risk Management, Quality Assurance, Illness & Injury Policies & Procedures, CLIA Guidelines, emergency procedures, and on-going training/updates as required.
• Creates and maintains a professional environment that promotes employee’s ideas, collaboration and teamwork. Work collaboratively with other Patient Services Administration team to create standardized processes that improve flow, quality and the patient experience.
• Directs, train and deploy staff in the:
  • Abortion referral and counseling.
  • The provision of abortion services.
  • All other services provided in the center.

Non-Essential Functions:

Other duties as assigned.
 

PHYSICAL REQUIREMENTS:

The physical requirements of this position are identified below. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

CORE COMPETENCIES – WE CARE

• Welcoming: Anticipates customer requirements and gives high priority to customer satisfaction and service.  Handles problems quickly and efficiently.  Maintains a pleasant, positive and professional approach. Embraces opportunities to help team members, stakeholders, and other departments.
• Equitable:Creating equitable access and opportunity for all through education, practicing inclusive behavior, elevating others’ voices, creating spaces for honest conversation, and listening without judgment.  Values and uplifts our collective diversity within in our agency.
• Confidential: Respects the information shared by our patients, employees, and vendors and maintains appropriate confidentiality.  Follows all policies and laws that protect private & privileged information.
• Accessible: Is available and approachable to others, open-minded, fair and non-defensive.  Appreciates constructive feedback and is a team player.  Demonstrates good listening skills.
• Respectful:  Values diversity and treats everyone with dignity and courtesy.  Dependable and courteous of other people’s time and commitments.
• Empathetic: Demonstrates interest and understanding in other people’s feelings, attitudes and reasoning.  Maintains an open and non-judgmental demeanor that is patient, flexible, and understanding.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education:

• BS degree in healthcare related field preferred or equivalent related experience.

Minimum Work Experience:

• 3-5 years’ experience in healthcare environment; patient care/clinical service environment.

Supervisory Experience:

• Demonstrated ability as an effective leader including coaching and team-building skills.
• Strong written, verbal and interpersonal skills.
• Budgeting experience.
• Excellent strategic planning skills.
• Must be self-motivated and have the ability to work without direct supervision.
• 3 years’ management experience overseeing multiple levels of employees.
• Experience managing 15+ employees preferred.

Other Requirements:

• Ability to serve patients in a non-biased and professional manner.
• Ability to work with multiple levels of staff including Physicians, Clinicians, RNs and medical center support staff.
• Ability to delegate to and empower staff effectively.
• Ability to plan and strategize in order to improve patient throughput, increase service offerings to patients, and ensure high quality care is delivered.
• Must be available to work flexible hours and schedule including weekends.
• Effective multi-disciplinary team builder with the ability to effectively coach and mentor staff.
• Team builder and ability to utilize team skills effectively.
• Excellent written and verbal communication skills.
• Accuracy and attention to detail is essential.
• Ability to relate to diverse communities.
• Maintain professional demeanor at all times.
• Ability and willingness to travel to and visit Centers, Agency and community meetings.
• Reproductive, managed/primary health care and/or abortion services experience may be required.

Agency Standard Requirements:

• Strong commitment to quality healthcare and excellent customer service is required.
• Must thrive in a fast paced, rigorous environment with changing priorities.
• Ability to meet deadlines and work under pressure.
• Must demonstrate high level computer skills including; Microsoft Word, Excel and Outlook. Electronic medical records experience may also be required.
• This position requires travel to other sites and locations; if using a personal vehicle to meet this requirement, a valid CA driver’s license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.