Supportive Services Lead - East Harris County Empowerment Council

Position Title: Supportive Services Lead
Reports to: Director of Supportive Services
Job Classification: Full-time, Exempt
Location: East Harris County, TX  
Salary: $50,000 -$52,000 Annually 

Organization Overview:
At East Harris County Empowerment Council (EHCEC), we are more than just an organization; we are a catalyst for change. Our mission is to revolutionize community development by empowering individuals and families through comprehensive support services that enhance well-being and promote self-sufficiency. We integrate social work case management, education, and community resources to create sustainable change and improve the quality of life for those we serve. If you're driven to make a tangible impact and shape the future of our community, EHCEC is the place for you.

POSITION DESCRIPTION:
The Supportive Services Lead will oversee daily operations of supportive services programs, manage staff, and ensure that clients receive high-quality care and resources.  This role involves managing a team of case managers, developing service plans, and collaborating with community partners to address the social, emotional, and economic needs of clients.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS:
Case Management Oversight:

• Supervise and support a team of case managers, interns, and volunteers, ensuring adherence to best practices and ethical standards in social work.
• Develop, implement, and monitor individualized service plans for clients, focusing on their unique needs and goals.
• Provide regular supervision, training, and professional development opportunities for case management staff.

Client Support and Advocacy:

• Conduct comprehensive assessments to identify client needs and strengths.
• Advocate for clients to access necessary services, resources, and benefits.
• Maintain confidentiality and uphold the highest standards of client care and support.

Program Development and Implementation:

• Design and implement programs that address the social determinants of health and promote self-sufficiency.
• Monitor and evaluate program effectiveness, making adjustments as needed to improve outcomes.
• Develop and maintain relationships with community partners, agencies, and service providers.

Data Management and Reporting:

• Maintain accurate and up-to-date case records, including documentation of services provided, client progress, and outcomes.
• Prepare reports and presentations on program metrics and client success stories for internal and external stakeholders.
• Utilize data to inform program improvements and strategic planning.

Community Engagement:

• Represent EHCEC at community events, meetings, and forums to promote our supportive services.
• Engage with community members and stakeholders to identify gaps in services and opportunities for collaboration.
• Provide outreach and education to raise awareness of available support services.

REQUIRED SKILLS & ABILITIES:

• Bachelor’s Degree in Social Work, Sociology, Psychology, or related field required; 
• Minimum of 3 years of experience in social services, case management, or related field, with experience in a customer service-focused environment.   
• Bilingual proficiency, particularly in languages spoken by the community served, preferred.
• Excellent leadership and team management skills with a minimum of 2 years of supervisory experience.
• Knowledge of local social service, public health, and nonprofit organizations and resources.
• Strong understanding of social work principles, ethics, and best practices.
• Experience working with diverse populations and addressing the needs of marginalized communities.
• Experience with trauma-informed care and crisis intervention.
• Strong advocacy and client support skills.
• Proficiency in data management and reporting.
• Effective communication skills, both oral and written.
• Ability to present a friendly and positive demeanor to individuals and families, staff, supportive services personnel, funders, and the general public.
• Ability to set work priorities and to evaluate and create solutions to work-related problems.
• Cultural competence and sensitivity to the diverse backgrounds of clients.
• Ability to remain calm and maintain self-control in difficult circumstances and emergencies.
• Ability to adapt to change.
• Must be highly organized, detail-oriented, reliable, and possess strong organizational and project management skills.
• Ability to work flexible hours, including evenings and weekends as needed.
• Valid driver's license with reliable transportation.
• Perform other duties as assigned.

Physical Conditions:
The staff person must be able to attend meetings on nights and weekends as needed. EHCEC is a collaborative work setting. Employees pitch in to help each other with responsibilities as needed. Team members will be expected to contribute to teamwork and a sense of collaboration.

Disclaimer:
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

EHCEC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Benefits: 
A comprehensive and competitive benefits package with annual leave, health/dental/vision insurance, cell phone stipend, health and wellness leave and retirement contributions.