Support Services Technician - UnityPoint Health

Office Support Technician

Full-Time; FTE 1.0

Monday-Friday; 8:30am-5:00pm

Rock Island, IL

This position is responsible for providing a variety of office support services.  The work involves responsibility for clerical and office functions requiring detailed knowledge of procedures; as well as performing routine and varied clerical functions including reception, scheduling, and insurance verification.  The position requires a “customer friendly” service orientation in a behavioral health setting utilizing the Robert Young Center’s Trauma Informed Care Guiding Principles.

Why UnityPoint Health? 

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. 

• Answer the telephone promptly and direct calls to the appropriate staff.
• Greet clients and the public; ascertain the purpose of their visit and direct them to the appropriate staff or location.
• Assist clinical staff with clerical requests.
• Order and replenish office or clinical supplies.
• Enter insurance and financial data into electronic medical record and pull down to all open programs.
• Scan insurance cards.
• Collects copays and other self-pay balances and writes receipts.Schedule follow-up appointments for active clients.

Education:

• High school diploma or equivalent.

Experience:

• Experience in admitting, registration, and/or insurance verification or other office setting in a hospital, preferred.

License(s)/Certification(s):

• None

Knowledge/Skills/Abilities:

• Skills in the operations of computers and other office equipment including Microsoft Office
• Communication skills both written and verbal
• Customer Service Focused

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