Support Service Specialist II at Herc Rentals Inc
Bonita Springs, FL
About the Job
Req #: 57269
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2022. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 350 locations and has approximately 6,600 employees in North America.
We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, reļ¬neries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.
Short Description
The Accounts Receivable Support Service Specialist role assist in various roles, such as customer tax, certificate of insurance and supporting the collection efforts within the Order to Cash Department. The AR Support Service Specialist responds to external and internal customer requests in a timely manner. This role works in the certificate insurance field who have the authority to determine insurance certificate validity and contact agents and/or customers to resolve invalid certificates, within basic guidelines for routine certificates and local accounts. The customer tax role is responsible for assisting the tax department with providing certificate of exemptions documentation to support any given state tax audit assessment and responsible for providing reason for sales tax adjustments. Additionally, the tax specialist is responsible for customer account updates regarding taxing status.
This position reports directly to the Support Services Manager and must have a keen attention to detail, paired with Outlook and Salesforce.com experience.
Responsibilities
Professional Experience
Two to three-year tax background (Not mandatory)
One to two-year insurance background (Not mandatory)
One-year customer service experience required, preferably in a collection/call center setting
Educational Background
Bachelor - Business-related degree preferred, but not required
Skills
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.7 billion as of September 30, 2022. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 350 locations and has approximately 6,600 employees in North America.
We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, reļ¬neries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.
Short Description
The Accounts Receivable Support Service Specialist role assist in various roles, such as customer tax, certificate of insurance and supporting the collection efforts within the Order to Cash Department. The AR Support Service Specialist responds to external and internal customer requests in a timely manner. This role works in the certificate insurance field who have the authority to determine insurance certificate validity and contact agents and/or customers to resolve invalid certificates, within basic guidelines for routine certificates and local accounts. The customer tax role is responsible for assisting the tax department with providing certificate of exemptions documentation to support any given state tax audit assessment and responsible for providing reason for sales tax adjustments. Additionally, the tax specialist is responsible for customer account updates regarding taxing status.
This position reports directly to the Support Services Manager and must have a keen attention to detail, paired with Outlook and Salesforce.com experience.
Responsibilities
- Handle incoming customer calls and emails through dedicated accounts receivable hotlines and inboxes
- Respond to all customer requests appropriately within designated SLAs
- Work closely with Order to Cash Department team members in the resolution of more complex customer inquiries
- Assist in special projects and other collection related tasks as identified by management.
- Meet and exceed key performance requirements through recorded phone calls and monthly reviews of customer interactions
- Review and process insurance certificates received from customers, insurance agents, Herc Branches, Collections and Credit Department.
- Ensure that the customer receivables database reflects correct status of insurance information.
- Provide regular communication with insurance agents and customers regarding invalid, expired, or questionable certificates is a must.
- Assist in ensuring Herc remains compliant with state, local and SOX sales tax guidelines
- Process account updates regarding tax certificates received from customers, agents, Herc Branches, Customer Accounts and Credit Departments once Herc Tax Department has reviewed and determined validity.
Professional Experience
Two to three-year tax background (Not mandatory)
One to two-year insurance background (Not mandatory)
One-year customer service experience required, preferably in a collection/call center setting
Educational Background
Bachelor - Business-related degree preferred, but not required
Skills
- AS400, POS, and BillTrust experience (strongly desired-not required)
- Ability to work independently and as part of a team and take on new tasks with high level of difficulty
- Detail and deadline oriented
- Excellent verbal, written communication, and interpersonal skills
- Must have strong decision making/analytical skills
- Possess strong leadership and people skills
- Professional telephone, email, and verbal etiquette
- Salesforce Service Cloud knowledge (strongly desired)
- Proficiency in Microsoft Word, Excel, Access, PowerPoint
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.