Support Service Representative - The Millennium Group

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, provide operational and customer service support to various Chubb Operations teams as it relates to quoting, binding and issuing new business, renewals, policy changes and other processing life cycle functions.
• Maintains customer confidence and protects operations by keeping information confidential.
• Understanding of work unit business and procedures.
• Assist with projects and/other duties as warranted.
• Perform standard processing tasks for each line of business supported
• Perform standard processing tasks for other administrative operations areas as needed
• Other duties assigned by Program Manager
• Ability to gather and identify necessary policy information to triage or process general lines of business for the client.
  

Qualifications

• High School /GED required
• College experience preferred but not mandatory
• 2-3 years of experience in Insurance, Financial experience in processing is a plus
• Strong skills utilizing Microsoft Software required
• Strong typing, analytical, and computer skills
• Minimum 1 year insurance experience preferred
• Minimum 1 year customer service and office related experience preferred
• Basic Mathematical skills
• Excellent Accuracy & Attention to detail required
• Ability to meet daily quality & production metrics required
• Must be able to pass criminal background