Student Accounts Coordinator - Aviation Institute of Maintenance

STUDENT ACCOUNT COORDINATOR - Aviation Institute of Maintenance -Atlanta, GA

Training Tomorrow's Technicians to Become Skilled, Employable and Essential.    

ABOUT US  

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.   

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.  

POSITION PURPOSE

This position is responsible for managing inactive student accounts, processing accounts payable payments, and validating outside collection sales. The Campus Inactive Student Account Advisor is also responsible for updating information in the student information system, scheduling/reviewing student payments, and other administrative tasks.

JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES

• Maintain, track, and report on weekly past dues/loan activities to include campus default prevention/bad debt expenses.
• Collect and process balances on past due statements.
• Monitor the campus’ recurring payments to ensure compliance.
• Initiate contact with students regarding delinquent payments and generate past due letters to students to collection hold code.
• Document payment plan schedules and all student account activities on Campus Nexus and ensure contact manager calendar on Campus Nexus are utilized and kept current.
• Perform skip tracing efforts to update student information.
• Perform exit interviews with current students during their last 5 weeks of enrollment and provide options for repayment.
• Maintain established goals for inactive student payments to ensure that the account stays off the Bad Debt report.
• Perform and complete other tasks that may be assigned by the Supervisor.

EDUCATION

• High School Diploma or GED, or equitable on-the-job experience required
• Associate degree or higher preferred
  

EXPERIENCE/SKILLS

• Ability to work in a fast-paced, performance-driven, compliance-oriented educational environment.
• Detail-oriented, analytical, highly organized, and have the ability to multi-task and work well under pressure.
• Demonstrate a high level of integrity, strong work ethic, and professionalism
• Persuasive and effective verbal and written communication skills, with a strong focus on customer service in an educational setting.
• Highly motivated and goal-oriented, with strong problem-solving skills.
• Must be able to work independently and as collaborative team member and have exceptional interpersonal skills.
• Excellent computer skills are required with proficiency in MS Office applications including, but not limited to, Word, Excel, Outlook, SharePoint, and Teams. CampusNexus experience a plus.
• Ability and willingness to work outside of regular work shifts, including evenings and/or weekends as necessary or as requested by Supervisor.
• Ability and willingness to travel locally and/or overnight for business purposes.

SCHEDULE (ON-SITE)

• Monday- Thursday: 9:30am - 6:30pm
• Friday: 8:30am - 5:00pm 

WORK ENVIRONMENT   

At the Aviation Institute of Maintenance (AIM) in Duluth, you’ll be part of a dynamic and supportive team dedicated to providing exceptional aviation education. Our campus boasts modern facilities and cutting-edge equipment, offering a professional yet welcoming environment for both staff and students.

Situated just outside Atlanta, Duluth provides a unique blend of small-town charm and access to a bustling metropolitan area. Here, we foster a culture of collaboration, continuous growth, and community, where your contributions can directly impact the success of our students.

Join us at AIM to be part of a dedicated team and take the next step in advancing your career within a supportive, growth-oriented environment.

WHAT WE OFFER

The hourly rate for this position ranges from $22 to $24, depending on experience, qualifications, and other relevant factors. In addition to a competitive base pay, this role offers eligibility for a quarterly bonus based on achieving set goals. It also includes a comprehensive benefits package, which includes:    

• 401(k) and Matching: Secure your future with our competitive retirement savings plan.   
• Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to keep you and your family healthy.   
• Life Insurance: Peace of mind with life insurance options.   
• Parental Leave: Support for new parents during important life transitions.   
• Paid Time Off: Recharge with paid time off to promote work-life balance.   
• Retirement Plan: Additional options to help you save for retirement.   
• Employee Assistance Program: Access to resources for personal and professional support.   
• Tuition Reimbursement: Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.   

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