Strategic Partner Manager - Nextiva
Los Angeles, CA
About the Job
Redefine the future of customer experiences. One conversation at a time.
We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.
Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.
If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.
Build Amazing - Deliver Amazing - Live Amazing - Be Amazing
Nextiva is seeking a Strategic Partner Manager to join our organization. In this position, you will be responsible for recruiting, educating and building strong partnerships with Strategic Partners and ensuring that they receive the communication and support required to be successful and drive maximum pipeline. In this role, you will blend Nextiva product knowledge, strategic program management skills, enablement strategy execution, and facilitation & delivery to ensure our strategic partners keep pace with our innovation and are equipped to sell our solutions.
The Strategic Partner Manager will be fluent in their understanding of the company's portfolio of solutions and services, to help position Strategic partners to WIN WITH NEXTIVA.
Key Responsibilities
- Identify and prospect new potential strategic partners with an appetite to lead Nextiva for their CX and collaboration solution needs.
- Establish expectations accordingly for the partner role and how Nextiva will support.
- Build a business plan with strategic partner detailing mutually agreed upon partnership expectations, including how to promote Nextiva products and services
- Work closely with all internal teams including but not limited to: Marketing, Sales Engineering, Training, and Product teams to ensure all support is outlined to drive maximum pipeline and revenue.
- Tightly align with the Channel Sales organization to ensure necessary pipeline growth weekly, monthly, and quarterly forecasts are on track to meet and exceed territory revenue targets set in the quarterly sales objective.
- Work cross-functionally to identify partner needs and define measurable solutions.
- Integrate with both internal teams and strategic partner teams to act as a voice of the partner. Ensuring that feedback is brought back to internal teams, while keeping external stakeholders informed of product and business changes.
Qualifications
Experience in the CCaaS/CX space strongly preferred
- Bachelor's degree in a relevant discipline
- 2+ years of channel sales experience
- Travel: approximately 50%
- Demonstrated track record of recruiting, training, coaching, motivating, growing, and retaining successful strategic partners
- Reference-able success of driving partner business and marketing strategy
- Ability to identify and prioritize opportunities
- Ability to communicate effectively (written and verbal) and to build relationships quickly at all levels in an organization
- Display an understanding of a partner economic model
- Quickly establish internal and external productive working relationships and promote effective teamwork
- Successful indirect sales experience with Channel go-to-market motions
- Ability to adapt quickly to changes in roles and responsibilities
- Must be a high-energy, motivated self-starter
- Proven success with self-direction and the ability to work independently but also collaborate and work with a cross-functional team
- Strong organizational and time management skills
- Analytical thinker with proven ability to metric and govern
Compensation, Rewards & Benefits:
The salary or hourly wage offered by Nextiva to external candidates considers a wide range of factors, including but not limited to skills sets, experience, training, licensure and certifications, etc. Our compensation decisions are dependent on the facts and circumstances of each case. For this channel role, our estimate of the expected hiring range for the position as posted is $180,000 - $240,000; this includes annualized base salary and annualized target sales incentive.
Nextiva provides a comprehensive employee benefits package that includes medical (including supplemental plans for accident, hospitalization and critical illness), telemedicine, dental, vision, disability, life insurance, legal assistance, an Employee Assistance Plan, paid parental bonding leave, PTO for hourly employees and Flexible Time Off (FTO) for salaried employees, an employee long-term savings plan (401k) through Fidelity with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.
Interested in joining our amazing team at Nextiva HQ? Apply today as we launch the future of business conversations!
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In 2022, Nextiva has been recognized by Comparably as the 'Best Place to Work' in the following categories: Best Company Leadership, Best CEO for Women, Best Global Culture, and Best Places to Work in Phoenix.
Additional workplace awards include 2021 LinkedIn Talent Employee Engagement Champion, Comparably's Best CEO 2021, Best Company Culture 2021 and 2018, Best Company Compensation 2022, 2021 and 2019, and Glassdoor's 2020 Best Places to Work.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
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