Strategic Communications & Social Media Manager, Undiscovered and Small Business Accelerator (USBA) - Amazon

Description As part of the Undiscovered and Small Business Accelerator (USBA), Amazon has committed $150 million to empower Black entrepreneurs through the Black Business Accelerator (BBA), which provides access to educational, financial and advisory resources that support Black-owned business owners to succeed as sellers in Amazon's store. We are seeking an experienced selling partner strategic communications & social media manager to lead our selling partner communications strategy, USBA internal communications strategy and our USBA social media marketing strategy. In this role you will partner across the entire USBA organization to ensure the timely and consistent delivery of communications across channels. The right candidate is a highly motivated and extremely organized individual with experience developing and implementing communications strategies across audiences with experience working in partnership with PR and Corporate Communications teams. You will be responsible for developing and implementing communications and social media strategies that focus on the selling partner community, while also driving a communications calendar within the USBA organization. This role is ideal for a self-starter, dynamic and proactive individual with excellent writing skills, sound understanding of the latest communications and social media landscape and the ability to multi-task. This person should be creative, results oriented, relentlessly focused on the customer, and push to uphold high standards for communications for our selling partner community. In this role, the candidate will work with the USBA Integrated Marketing and Communications Leader to define and roll out a USBA/BBA Communications Strategy and Calendar, which includes the development of core KPIs. Working in a dynamic environment, you will be responsible for measuring, maintaining and improving the quality of our selling partner communications, in the process working closely with internal business teams and stakeholders. You must have the ability to work on tight deadlines and handle multiple communications campaigns simultaneously. The role requires the person to manage and influence, needing to be completely hands-on when required. Candidates who think on their feet, delight in innovative yet effective solutions should apply. Success in this role requires having a passion for Small Businesses, as well as a strong backbone, great communication skills, both verbal and written, and the ability to deal with a significant amount of ambiguity. Key job responsibilities - Development and execution of selling partner communications plans, including communicating plans internally - Provide strategic counsel and guidance to a wide variety of counterparts crossing a number of disciplines within the USBA organization - Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively - Development of Communications Calendar + Roadmap, inclusive of social media content - Partner to develop USBA Key Messaging in partnership with USBA Leadership and Small Business PR - Identification and implementation of net-new communications channels for both selling partner and USBA internal audiences - Build and distribute regular reports on project deliverables and status updates - Flexible to changing priorities, open to new ideas and have the customer experience firmly as the focus - Maintain team internal wiki pages related to USBA organization - Development of social media messaging tied to Key HVEs, Cultural/Seasonal Events and Evergreen Selling Partner Marketing opportunities - Develop compelling selling partner stories that resonate across the USBA/BBA Selling Partner community - Identify emerging internal and external communications trends (content formats and subject matter) Basic Qualifications - 6+ years of recent professional communications experience - Bachelor's degree in communications, public relations, or a related field - History of driving content development for events - Experience creating content: digital, written, video, and/or audio communications materials - Experience in social media marketing - Experience developing social messaging for senior leaders - High-level of attention to detail - Experience building processes, project management and schedules - Experience in leading large, cross functional projects Preferred Qualifications - Excellent written and oral communications skills - Outstanding attention to detail - Team player who is willing to roll up their sleeves to get the job done - Creativity and bias for action - Self-motivated individual requiring minimal direction - Track record in communications for senior business leaders - Demonstrated experience building trust and influencing cross-functional teams and stakeholders - Ability to think strategically and implement ideas from ideation to measurement/evaluation Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,800/year in our lowest geographic market up to $211,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.