Strategic Analytics Manager at TTEC

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Pricing Consultant working remote in the United States, you'll be a part of bringing humanity to business. #experienceTTEC 

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! 

What You'll be Doing 

This role is responsible for the continued growth and success of TTEC and our client programs.  This position successfully leverages sales strategies across difference channels in a consultative fashion to directly improve the performance of sales teams and maximize program performance.  This individual will leverage CRM tools, perform data and call analysis, and draw on sales, marketing campaign, and/or contact center experience to identify, create and deliver relevant tactics and strategies to drive program success.

During a Typical Day, You'll

• Work in direct collaboration with sales management, forge partnerships with sales partners to drive sales performance.
• Identify emerging trends and leverage relevant benchmarks of sales performance.
• Leverage industry best practices, methodologies, and tools for inbound and outbound sales using different communication channels.
• Present to all levels across organization and clients, create impactful presentations to motivate and convince stake-holders to employ recommendations.
• Be a subject matter expert within a sales vertical or have the ability to research and provide relevant industry trends, implications, and best practices.
• Oversee processes and best practices for data evaluation and tactics development, implement and work with others on procedures and deployment.
• Develop and communicate recommended strategies with supporting data, overseeing multiple programs and concurrent efforts, while effectively managing projects and communications.
• Develop collaborative relationships with client marketing, analytics, and business partners.
• Tie short term and long term strategies and tactics to larger organizational development and strategies.

What You Bring to the Role

• Minimum of three year's experience working in a sales floor/team strategic advisory role.
• Three plus years experience in marketing, segmentation and campaign targeting, and a minimum of five years in a direct consultative role to others including teaching, leading, and driving desired behaviors in audiences.
• Direct quantitative experience, demonstrated analysis on sales trends, sales behaviors, data mining, and tactics in a sales or call center environment.
• Knowledge of inbound/outbound call center, phone technologies including IVR, broadcast and dialers, or interaction analytics a plus.
• BS/BA required, MBA a plus.
• Strong skills for data analysis and interpretation in Excel and other tools (Access, Salesforce, Tableau, etc.).
• Outstanding PowerPoint skills, must be comfortable in presenting in front of audiences of all sizes.
• Ability to work with, interpret needs, and present to sales, marketing clients and management.
• Experience with marketing and sales initiatives and campaigns from ideation through execution.

•          What You Can Expect

•         • An annual incentive program

•         • Medical, dental, and vision

•         • Tax-advantaged healthcare accounts

•         • Financial and income protection benefits

•         • Paid time off (PTO) and wellness time off

•         • Tuition reimbursement and access to thousands of free online courses Visit our benefits website for more information.

•         The anticipated range is $70,000-80,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

•         About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

•         TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

•         #LI-Hybrid