Sr. Systems / Network Engineer Level 3 - New England Network Solutions

JOB DETAILS:

While we prefer local candidates, thisrole can be remote and located anywhere across the globe.This is a Monday through FridaySystemsEngineering role supporting various client sites in the Greater Boston area.

COMPENSATION:

Base salary starting at 130Kcommensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement, cell/data reimbursement.

BENEFITS / HIGHLIGHTS:

• 100% paid medical plan including health, dental, vision
• Matching 401K
• Life Insurance
• Disability
• Paid holidays
• Referral bonuses
• Paid training and certifications
• Company social events quarterly team outings, retreats, holiday parties, game nights

What You'll Do:

• Support our customers with great Customer Service, resolving mostly high-level support incidents.
• Identify opportunities and areas of improvement while interacting with clients
• Work with clients to suggest technical solutions that meet their business needs
• Work on new installs, migrations, troubleshooting, and projects
• Interface with third party vendors and act as the liaison for the client
• Update internal and client documentation as needed and create and maintain comprehensive documentation of client environments
• Responsible for detailed time tracking of work and client interactions
• Participate in Teambuilding, Knowledge / Experience sharing and regular feedback and process improvement initiatives
• Serve as an escalation point for Tier 1 and 2 engineer support issues
• Participate in on-call rotation and after-hours / weekend projects and troubleshooting as needed.
• Stay on top of new technology and industry trends

What You'll Need:

• Bachelor's Degree or equivalent working experience
• 10+ years' experience in an IT Engineering support/Consultant role, preferably at an MSP but not required.
• You are a team player that can live by the NENS core values
• A passion for customer service
• Exceptional written/oral communication skills and the ability to listen
• Reliable transportation required and the ability to walk/stand for 8+ hours a day
• Ability to work in a fast-paced, ever-changing environment
• Strong work ethic and self-motivated with the ability to manage multiple priorities
• Strong time management skills

Technical Knowledge & Experience:

• Advanced experience in multiple areas of the Microsoft O365 suite. SharePoint migration experience is a must have skill.
• Advanced Cloud experience with MS Azure in particular, AWS as well. (setup, configuration, troubleshooting/support)
• Advanced experience in Microsoft server and workstation technologies
• Advanced experience in server virtualization technologies
• Advanced network skills (LAN,WAN, Wireless Firewalls, Switching))
• Experience with Security Technologies or MFA. Okta preferred.
• Experience with Disaster Recovery. (plan creation, tabletop exercises and implementation)
• Proven background of providing excellent customer service
• Demonstrated analytical and troubleshooting skills
• Demonstrated experience with backup and recovery solutions.
• Demonstrated experience with storage technologies.
• Experience with automation and scripting (PowerShell)
• Humility and ability to escalate issues where there is no clear path to resolution.
• Ability to identify opportunities and areas of improvements for clients.
• Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, AWS,VMware, Okta