Sr. Systems Engineer - Blackhawk Network

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

Systems Engineer:

Blackhawk Network Holdings, Inc. is a global financial technology company and a leader in connecting brands and people through branded value solutions. Blackhawk platforms and solutions enable the management of stored value products, promotions and rewards programs in retail, ecommerce, financial services and mobile wallets. Blackhawk’s Hawk Commerce division offers technology solutions to businesses and direct to consumers. The Hawk Incentives division offers enterprise, SMB and reseller partners an array of platforms and branded value products to incent and reward consumers, employees and sales channels. Headquartered in Pleasanton, Calif., Blackhawk operates in 26 countries. For more information, please visit blackhawknetwork.com, cashstar.com, hawkcommerce.com, hawkincentives.com or our product websites GiftCards.com, giftcardmall.com, GiftCardLab.com and OmniCard.com.

Overview:

The Systems Engineer position within the Implementation and Onboarding team is responsible for specification consultation, configuration, and testing of Blackhawk Network payment processing services for internal customers and external Blackhawk Network partners. This includes but not limited to: interaction with internal and external clients to support specification integration, troubleshooting and resolving integration issues, and working directly with other integration engineers, systems engineers, project / implementation managers, and QA engineers as required by the project requirements.

Responsibilities

Responsibilities:

• You’re responsible for our IdP solution and SaaS resources owned by corporate IT; maintaining, securing, auditing and procuring/deploying new services driven by business objectives.
• Create and maintain automation orchestration of corporate objects, including but not limited to employee account creation and licensing; you’ll help team members understand our automations, ensuring they can be maintained by the team.
• Ensure the continued operation, performance and security of the BHN corporate and virtual network, this includes physical site based networks / office ISPs and our VPN services (this does not include our customer facing environment). 
• Management of our corporate devices such as but not limited to servers, computers and mobile devices, maintaining compliance standards and accurate inventory.
• Responsible for the corporate IT (servers and user endpoints) vulnerability remediation program, working in concert with the Infosec team to harden systems and devices.
• Responsible for the corporate services Business Continuity plan: maintaining security, backup, redundancy strategies and recovery processes.

• You will participate in the application of regulatory and compliances efforts such as but not limited to ISO and SoC

• You’ll participate in the decision and design of corporate information systems, both corporate and SaaS based; creating and maintaining network documentation as it pertains to corporate infrastructure
• You’ll participate in the management of the vendors responsible for the services BHN provides to employees under the responsibility of Systems Engineering.

• You’ll provide support where appropriate for end users issues that are escalated by the Helpdesk staff.

• Other assigned work within the realm of corporate infrastructure.
• Travel to our satellite offices, about 5-10% of your time

Qualifications

Required Skills:

• 3-5 years in a previous Cloud/Systems Engineering position or 4-6 years as a Systems Administrator with a record of deploying SaaS systems.
• 2-4 years of experience administering Okta with a proven record of creating automation using available APIs and working with Okta Workflows or equivalent tool.
• 1+ years working with Service Now
• 2-3 years of experience working with AWS networks
• Demonstrated success working with APIs and making use of services to leverage automation on a variety of platforms.
• You're a self starter, you need little to no direction from management; frequently wowing by overdelivering.
• Ability to perform in ambiguous situations, if you aren’t knowledgeable about the issue at hand you know how to “Google it” and learn what needs to be done.
• Excellent troubleshooting skills, you know how to get down to the root of a problem; there are no dead ends, if you don’t know the answer you’ll find it out!
• Prioritization skills, you’re an expert at knowing when to work on the right ticket allowing you to juggle multiple tasks at the same time.
• Attention to detail, you are meticulous; you're able to produce polished and easy to understand administrative guides and keep a wide range of systems and documents up to date.
• Experience with other BHN tools are a plus: Okta, Service Now Google Workspace, Duo, Azure Active Directory, Slack, Meraki, Palo Alto Firewalls, Jira, CrowdStrike, Nessus, Zscaler, Microsoft 365, Microsoft Intune, Kandji, Box, Powershell, Bash.

Preferred Education and Experience:

• 4 year college degree or 2 year technical degree

Additional Eligibility Qualifications:

• Certifications in one or more of the following: Google Workplace, Okta, MCSE, CCNA, Net+, Zscaler

Benefits

Salary Range for California Residents Only: $82,710.00 to $107,536.00 Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays throughout the year, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.