Sr. Program Manager - Hybrid - NFF Inc

Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.

NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.

We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Cyber Security, SMART/IoT Technolgies, Collaboration & Mobility and Workforce Augmentation.

NFF is looking for a Sr. Program Manager with strong management and strategic planning abilities, organizational and communications skills, and solid understanding of data, operations, and process implementation to support a Washington DC based Human Services client.  The Program Manager will lead the Electronic Benefit Transfer Program (EBT) program team; oversee all program functions; activate and manage program staff; coordinate EBT stakeholders; pro-actively identify and resolve program issues, escalate risks, report operational status; manage overall program implementation; and drive preparation, development, implementation of long-term program success and sustainability.

Summer EBT Program Functions:

• Contribute to the establishment of the Summer EBT Call Center.
• Apply relevant policies, regulations, and requirements.
• Develop program materials, plans, procedures, and communications.
• Oversee the day-to-day operations in collaboration with the Call Center Managers.
• Orchestrate benefits eligibility data preparation, maintenance, and overall integrity.
• Ensure accurate eligibility data conversion, transmission of payment and notice files.
• Executing, presenting, transmitting required Federal and agency-level program reporting.
• Report and present operational-level data, identifying trends and potential gaps.
• Manage fraud coordination, fair hearing, and escalated issue resolution efforts.
• Communicate any issues to DHS leadership and/or Summer EBT stakeholders.
• Coordinate and contribute to emergent Summer EBT operational efforts.
• Recommending operational improvements and adjustments, coordinate solutions.

Long-Term Program Sustainability Functions:

• Participate in interagency workgroups on design and development of permanent Summer EBT program infrastructure.
• Update interagency MOU and other legal agreements as necessary.
• Support interagency leadership, program governance, and decision-making.
• Coordinate with interagency workgroup to develop Federal and local budget for FY2025; supporting process through Federal approval.
• Support procurement development, preparation, and onboarding process as necessary.
• Apply lessons learned to develop system specifications, data requirements, and operational support.
• Coordinate internal communications and training delivery to identified agency staff.

This activity entails leading others and holding various parties accountable to team goals; understanding program objectives and guiding program decisions; translating stakeholder interests and feedback into program implementation; strategic thinking and prioritization; querying program and operational data; identifying trends and policy-related implementation issues; as well as developing program recommendations. This position requires persistence and self-direction in achieving goals; collaborative instincts; interpersonal prowess; as well as strong judgement in the handling of sensitive data and navigating agendas.

The Program Manager is expected to contribute to program implementation efforts directly and run a team which works collaboratively to share knowledge and best practices that optimize overall program success.

The Program Manager shall be responsible for:

• Robust planning across multiple program areas
• Monitoring progress and driving program delivery
• Effective communication, internally and externally regarding assigned deliverables, projects and goals
• Ensure effective management of project resources

Hybrid work environment

Qualifications:

• Minimum of 10 years of experience in project or program management.
• Strong knowledge of relevant government regulations, policies, and procedures related to human services programs including Electronic Benefits Transfer (EBT) including SNAP and TANF benefits.
• Excellent communication skills, including the ability to communicate effectively with diverse stakeholders in human services programs.
• Ability to develop and implement program plans, budgets, and resource allocation for public programs.
• Strong interpersonal skills, including the ability to build and maintain effective relationships with stakeholders and partners.

NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:

• Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
• STD, LTD, Supplemental life insurance and ADD&D
• Comprehensive 401k plan
• Paid Time Off

NFF is an Equal Opportunity Employer.