Sr. Program Manager, Partner Experience and Growth - Amazon

Description Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you're interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you've come to the right place. Partners are our evangelists and customers. They include agencies, tool providers, AdTech providers, consultants, content creators, and designers, who use their expertise to help advertisers and marketers achieve their retail and advertising goals by appropriately leveraging a diverse portfolio of Amazon Ads products. The Ads Partner Experience organization (APX) helps partners and their associates (business development, campaign managers, developers and other functions) create value for advertisers at scale. We accomplish this by delivering scalable products that build partner expertise in Amazon tools and best practices, offering insights to improve advertiser outcomes, and incentivizing innovation on behalf of our mutual customers. In this role, you will be defining and building the future of the Amazon Partner Network experience enabling millions of existing and new advertisers to discover the partner network and find the right partner that meets their advertising needs. This role is focused on building out our Partner Performance measurement program. The program will enable us to measure our partner's performance against a myriad of customer requirements and evaluate the experience they are providing our advertising customers. We seek leaders who can think big, deal with ambiguity and innovate on behalf of the customers. A successful candidate will be able to work backwards from customers, identify the key measurables of a 'good' or 'great' partner and present the same to Senior Leadership. The candidate will be able to work across our data and science teams to operationalize the data capture and measurement of performance and how we leverage that measurement to evaluate partners. They will be able to launch quickly, measure impact of initiatives and use customer feedback to improve on their programs iteratively with bias for action. They will have an established background in program management, stakeholder management, excellent communication skills, and a motivation to achieve results in a dynamic fast paced environment. Our team is distributed across the United States, with team members across time zones. We gather at least once per quarter in places like NYC, Seattle, and San Luis Obispo to plan out the upcoming term. Key job responsibilities Business Strategy - Identify new business opportunities for the Amazon Ads Partner Network and our partners to improve the levels of services provided to customers. Identify various opportunities to showcase this measure of partner quality to partners/advertisers as well as how we use it as inputs in other products/programs. Metrics and Impact - Define and measure the key metrics to evaluate the Partner quality for AAPN across various partner types and measure the impact/improvement to quality once products or programs are launched in partnership with product managers and engineering teams. Stakeholder management - interface and influence your stakeholders, balancing business needs of our stakeholder teams, needs of our partners and that of our advertisers and drive clarity in ambiguous situations Impact and Career Growth: You will have high judgement and understand which opportunities drive the most strategic value for the business. Opportunity to grow and broaden your knowledge of the global Amazon Ads business as you work in an environment that thrives on creativity, experimentation, and innovation Have the ability to work autonomously with meaningful projects that are driving meaningful impact to our customers and our Amazon Ads business Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.