Sr. IT Service Desk Analyst at TEKsystems

Description

Our client is a global infrastructure advisory firm that provides engineering and consulting services across various sectors. Founded over 70 years ago, the company has a rich history of innovation and practical solutions. Their services span multiple markets, including:

Marine Terminals: Planning, design, and technology solutions for efficient cargo movement.

Transportation: Visionary design and planning for connected goods movement.

Energy: Solutions for sustainable energy infrastructure.

Environmental: Strategies for managing coastal, estuarine, and riverine resources.

Federal and Urban Development: Comprehensive services for federal projects and urban development12.

The Senior IT Support Specialist provides advanced computer-related support to employees in all geographical locations. Computer-related issues may include software, hardware, mobile and other collaboration devices. Support is provided to our end users through email, ticketing system, and phone. This position will also provide advanced technical support for the most complex issues. The Senior IT Support Specialist shall also provide training and mentoring for less experienced team members.

Skills

Help desk, Service desk, Troubleshooting, Technical support, Windows 10

Additional Skills & Qualifications

• Respond to end user’s requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty

o Reply to service desk tickets, answer the service desk phone line

o Try to forecast issues pertaining to changes that may be made by others on the IT team

• Be an escalation point for tickets and issues from junior team members

• Provide training and mentoring for the other IT Support Specialists

• Actively maintain our documentation and inventory using our various IT tools

o IT Glue, Excel, Lansweeper, NinjaOne, Active Directory, etc...

• Assist the IT Manager and Network Operations Manager with various tasks and projects

• Facilitate employee onboarding and offboarding by computer setup and processing employee terminations

• Overall initiative must be exercised in this position

Other Duties

The Senior IT Support Specialist will be responsible for providing advanced technical support to all employees daily. Support is provided primarily through our service desk ticket system, but will also include phone calls, direct emails, and instant messages. These support duties may include assisting employees with telephone, voicemail, mobile device and collaboration tools related issues. Additionally, the Senior IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists. The Network Operations Manager may assign tasks to this individual occasionally.

3 days in the office 2 days out. Office in Raleigh and Clayton, can work out of either but mainly based out of Raleigh

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $25.00 - $35.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Raleigh,NC.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.