Sr. Deskside Technician at Stefanini Group

Hahnville, LA 70057

About the Job

Job #58974

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Desired Characteristics

A+ Certification
Microsoft Certified Professional (MCP)
ITIL Foundations
Lean Six Sigma
Flat organizational structure which enables faster communication and decision making;

Role

We are recruiting a Senior Deskside Technician for our customer's Manufacturing & Engineering department, to solve customer complex on-site IT issues, at our customer's premises in St. Charles, Louisiana. You would work for one of the largest chemical producers in the world, being responsible for providing the local IT support for all on-site employees and you will work along a team of skilled and motivated technicians!

Job Responsibilities of Local IT Technician

· Provide hardware support for:

· Rugged / ATEX compliant tablets & smartphones

· DMA (Direct Memory Access) hardware

· RFID / Barcoding / Scanning

· Wearables (e.g. Google Glass)

· Wireless connectivity

· Field Cameras/CCTV

· Kiosks

· Correctly track incidents and calls timely and accurately using Service Now for Incident and Problem Management

· Support of key engineering applications at use within the business

· Manage and maintain Hardware assets including ordering of equipment when stock levels require it;

· Carrying out disposals of IT assets when required and carrying out quarterly Inventory Management

What you'll get

Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we're different

Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;

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