Plumbing Service Technician - The Contractor Consultants
North Ridgeville, OH
About the Job
Join Neptune Plumbing as a Plumbing Service Technician - Delivering Exceptional Customer Service!
Job Title: Plumbing Service Technician
Company Name: Neptune Plumbing
Salary: $22.00 - $32.00 /hr (take-home pay)
Full Job Description
We are seeking a highly skilled and experienced Plumbing Service Technician to join our team at Neptune Plumbing. The ideal candidate will be responsible for providing top-tier service to customers, managing on-site installations, repairs, and maintenance, and ensuring customer satisfaction. Your role is to drive service success through expert problem-solving, timely reporting, and excellent customer relations.
Who we are:
Neptune Plumbing is a trusted name in the commercial, industrial, and institutional plumbing industry, serving Cleveland and Northeast Ohio since 1957. As a family-owned business spanning three generations, we specialize in delivering high-quality plumbing solutions for a wide range of businesses, including corporate offices, healthcare facilities, retail establishments, and government institutions. With a commitment to efficient, timely, and cost-effective service, Neptune Plumbing takes pride in its expert team and advanced equipment, ensuring that no job is too large or complex.
- Provide exceptional service and support during field visits or dispatches.
- Manage on-site installation, repair, and maintenance tasks related to plumbing.
- Diagnose and troubleshoot errors or plumbing issues, providing effective solutions.
- Produce timely, accurate, and detailed service reports and document processes.
- Ensure all work follows company procedures, safety protocols, and plumbing codes.
- Drive service vehicles in a safe manner and maintain the vehicle as needed.
- Build positive relationships with customers by understanding their requirements and offering recommendations.
- Perform sewer and drain cleaning, including operating sewer cameras for inspection work.
- Collaborate with the team and share information across the organization.
- In-depth knowledge of local plumbing codes and standards.
- Ability to work flexible shifts and adapt to changing work schedules.
- Strong problem-solving skills, with the ability to work independently and as part of a team.
- Excellent documentation and organizational skills.
- Exceptional customer service skills with effective verbal and written communication.
- Willingness to be part of an "on-call" rotation, including nights and weekends.
- Valid driver's license with a clean driving record.
- Ability to pass background checks and drug tests.
- High school diploma or equivalent required.
- Minimum 4 + years of experience in all phases of plumbing.
- Must be available outside of normal business hours as needed, with on-call rotation required.
- Work in various indoor and outdoor environments with exposure to extreme temperatures and weather conditions.
- Must be able to climb ladders, crawl, stand, bend, crouch, kneel, and lift heavy objects (in excess of 50 pounds).
- Must have specific vision abilities, including close vision, distance vision, color vision, and the ability to adjust focus.
- 100% Employer-Paid Health Insurance for You and Your Family (after 90-day probationary period and union enrollment)
- Retirement Plan
- Paid Time Off
- Career Growth Opportunities
- Paid Training and Certifications
- Modern Take-Home Company Vans
- Company and Team Events
- Access to Backup and Knowledge Resources for All Jobs
- Modern Tools and Systems for Completing Jobs of All Sizes
- 8 hour shift
- 40 hours a week
- Monday to Friday
- Cleveland, OH and surrounding areas