Sr. Business Analyst & Scrum Master - World Emblem Internatio

World Emblem is one of the world’s leading suppliers in high quality decorations. We offer a variety of FlexStyle, custom embroidered, sublimated, high-visibility striping, transfers, and more.

Our product quality is complemented by its high level of customer satisfaction. With an average of less than 5 days on most products, World Emblem has one of the most competitive turn-around times in the market. For team members both domestic and abroad, World Emblem creates an inspiring and stimulating work environment so that our team has the space and the resources to innovate within our industry.

Job Summary

The Senior Business Analyst & Scrum Master serves as the liaison between business stakeholders, the executive team, and the IT project management function. This position is responsible for analyzing complex business problems, identifying root causes, and presenting innovative solutions that drive business value. Additionally, this role serves as a Scrum Master, guiding the Agile development process and ensuring efficient delivery of IT projects.

Essential Duties & Responsibilities

Business Analysis:

• Collaborate with business stakeholders and the executive team to understand business objectives, processes, and requirements.
• Conduct thorough analysis of business problems, processes, and systems to identify areas for improvement and optimization.
• Use various techniques like interviews, workshops, and data analysis to gather requirements and user stories.
• Translate business needs into clear and concise requirements documentation, including user stories, process flows, and acceptance criteria.
• Work closely with IT development teams to ensure alignment between business requirements and technical solutions.
• Propose innovative and creative solutions to address business challenges, leveraging technology and best practices.
• Present recommendations and business cases to stakeholders effectively communicating the value of proposed solutions.
• Evaluate the progress of approved solutions, adjusting as necessary to achieve desired outcomes.
• Collaborate with cross-functional teams to ensure successful delivery.

Additional Duties & Responsibilities

• Maintain safe work area and comply with safety procedures while performing the work.

• Always Conduct business with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies and regulatory guidelines.
• Perform or assist with any range of special projects, tasks and other related duties as assigned to maintain workflow and meet schedules.
• Follow all World Emblem policies and Standard Operating Procedures.
• Adhere to the World Emblem Core Values – Stay Positive, Getting the Job Done, Keep Smart and 100% Committed to the Team.

Education & Experience

• Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems).
• 5 years work experience as a Business Analyst, preferably in an IT environment, and as a Scrum Master.
• Certified Scrum Master (CSM) certification or equivalent Agile certification preferred.
• Strong analytical and problem-solving skills, with the ability to think critically and logically.
• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Proficiency in business analysis tools and methodologies.
• Familiarity with relevant software and development methodologies (e.g., Agile, Scrum).
• Strong attention to detail and a commitment to delivering high-quality results.
• Certification in business analysis (e.g., CBAP, CCBA) is a plus.

Knowledge, Skills & Proficiencies

• Excellent organizational skills.
• Proficient with software packages.

• Excellent documentation skills, Visio and other graphical tools.
• Reasonable knowledge of software implementation best practices.

• Ability to rapidly adapt and respond to changes in environment and priorities.
• Excellent interpersonal, communication (oral and written), problem solving, analytical and presentation skills.
• Ability to elicit cooperation from management and other departments.
• Must have strong problem-solving skills as well as decision-making skills.

• Ability to work in a highly dynamic team and fast-paced environment with continuous challenges.
• Ability to work with sensitive or confidential information.
• Ability to work well in a team environment as well as independently.
• Expertise collaborating in Agile projects and/or working on Agile teams.
• Must have strong proficiency in Windows and Office.
• Independent, self-starter, results-oriented and excellent communication skills.

• Must be able to work extended hours and weekends/holidays as needed to meet deadlines.

Preferred Requirements:

• Certified Business Analysis Professional (CBAP)
• Certification of Competency in Business Analysis (CCBA)
• PMI Professional in Business Analysis (PMI-PBA)
• Certified Scrum Master (CSM)
• Multi-lingual

World Emblem is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

World Emblem is proud to be a drug free workplace. All applicants will undergo a criminal background check, pre-placement drug screen, and are in compliance with E-Verify