Sr. Account Manager, PARP, Residential - Amazon

Description Amazon opened its doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help. We are seeking an experienced Sr Account Manager to join the Pickup and Return Points team, supporting our growing network of multi-family Apartment Lockers. In this role, you'll be responsible for managing relationships with Property Manager customers, proactively identifying and implementing customer-focused enhancements, and driving process improvements across our locker network. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations. Key job responsibilities - Serve as the primary point of contact for assigned Property Manager customers - Build and maintain strong relationships with key stakeholders at each property - Conduct regular check-ins and performance reviews with customers - Proactively address customer concerns and escalate issues when necessary - Identify opportunities for operational enhancements across the locker network - Develop and implement process improvements to increase efficiency and customer satisfaction - Create and maintain standard operating procedures (SOPs) - Prepare regular performance reports for internal stakeholders and customers - Analyze data to identify trends, opportunities, and potential risks A day in the life Day to day responsibilities include collaborating with internal teams to streamline workflows and reduce manual effort, communicating with Property Managers and proactively addressing their needs, monitoring and reporting on key performance indicators (KPIs) related to the Locker network, and developing and implementing strategies to improve property manager, driver, and resident experience. Basic Qualifications - 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience - Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions - Bachelor's Degree Preferred Qualifications - Experience hiring and developing sales management teams Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,200/year in our lowest geographic market up to $182,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.