Sr Product Analyst App Support EHR Exp Preferred - HCA Healthcare

Description

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Sr Product Analyst opening with HCA Healthcare today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a Sr Product Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

What makes HCA Healthcare Information Technology Group (ITG) unique as a technology company is that our solutions ultimately impact the care of patients. Although our skills are needed in many industries, we in ITG apply them specifically to the noble cause of healthcare. We are "Healthcare Inspired." It is this guiding vision that pervades and positively influences every level of our organization. It shapes our mission, defines our values, and brings our leaders and employees together in a shared enthusiasm for their work, setting ITG apart as a uniquely purpose-driven company in the IT industry. As a part of that, we exist to raise the bar, unlock possibilities, and care like family.

We are seeking a Senior Product Analyst for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

As a Senior Product Analyst, you will be part of the Delivery Accelerator team reporting to the Manager, Product Development. This position will work alongside other members of the team that includes data engineers, API developers, Application developers and quality assurance analysts in both Lead and Support roles. Acts as a SME for all our products and ensures adequate support for our product integrations into potential systems, including coordination and assistance with the product implementation and issue resolution, and working with the appropriate ITG and non-ITG teams as necessary.

HCA is on a mission to change the face of the healthcare industry through value-driven technology and products. You will be part of a small agile team with a mission of innovating products for all users of healthcare across HCA’s nationwide ecosystem. At the intersection of healthcare and technology is the opportunity to change lives for the better through technology modernization, curiosity, and adapting or setting industry best practices.

Major Responsibilities:

• Provide hands-on expertise to independently resolve service delivery and product functionality issues

• Work independently and collaboratively work with other POD and RASCI matrix team members to maintain and enhance product documentation

• Understand product development life cycle and change management processes

• Effectively solve challenging and complex problems

• Lead release coordination and efforts

• Lead multiple product support items simultaneously

• Accurately report issues and status to ATI Leadership

• Possess excellent communication skills to interface with various stakeholders from business consumer to technical staff.

• Research and become the Subject Matter Expert (SME) on the interaction of the Service with source systems as well as interaction with the consumers (business users).

• Lead troubleshooting activities

• Is subject matter expert for assigned applications

• Direct the performance of simple, moderate and complex troubleshooting / Maintenance assignments within the department

• Provide after-hours / on-call support as needed

• Can resolve simple to complex production support issues

• Able to build strong relationships within department and with other project team members

• Actively participates in meetings

Technical

• Experience in data analysis.

• Ability to multitask and to balance competing priorities

• Ability to define and utilize best practice techniques and to impose order in a fast-changing environment. Must have strong problem-solving skills.

• Experience enterprise solutions

• Experience with agile methodology

• Experience utilizing and managing product development in Jira or Azure DevOps tools

Interpersonal

• Interested in learning newer technologies and share knowledge with teammates

• Comfortable and proficient in a dynamic, agile team environment

• Able to work with a team and independently

• Great organizational and communication skills

• Able to take direction from team lead, manager, and product leadership

• Curious, full of excitement, and an outside of the box thinker

• Take ownership of responsibilities, working individually or with teams to accomplish goals

• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

• Performs other duties as assigned

Education & Experience:

• Bachelor's degree required

• 5+ years of experience in related role required, or equivalent combination of education and/or experience

Required Knowledge, Skills, Abilities, Behaviors:

• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.

• Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.

• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.

• Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.

• Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.

• Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.

• Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.

• Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

No Travel: The job does not require any travel.

• Bachelor's Degree must be obtained within 15 days of employment start date

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.
Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN
Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Sr Product Analyst opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.