Sr Advisory Solution Architect - ISV - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We make the world of work, work better for people.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about ServiceNow products, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:
ServiceNow is seeking a highly skilled and motivated Pre-Sales Solutions Consultant to join our team, focused on the Independent Software Vendor (ISV) ecosystem. This role plays a critical part in driving the growth of the ServiceNow platform through technical expertise, collaboration with ISV partners, and the ability to ideate solutions. The role involves driving ISV revenue growth, leading partners through the process of creating new revenue opportunities and collaborating with various stakeholders to ensure technical success. If you have a passion for technology, enjoy working closely with partners, and excel at translating business needs into technical solutions, we want to hear from you.

This role requires approximately 25% travel.
 
What you need to be successful in this role:

• 8+ years of Pre-Sales Solution Consulting experience
• Familiarity with the ISV ecosystem, cloud-based applications, and enterprise software market trends.
• Strong understanding of cloud platforms, APIs, integrations, and software development life cycles. Experience with ServiceNow, Salesforce, or other enterprise platforms is a plus.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts to both technical and non-technical audiences.
• Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players 
• Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
• Ability to work effectively with cross-functional teams, including sales, product, and engineering, as well as external ISV partners.
• Strong analytical skills with the ability to quickly understand partner and customer business challenges and propose effective solutions.
• Natively curious and passionate about researching current and emerging technologies and developing innovative solutions
• Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:
  • Enterprise Architecture (Strategy, Planning, Standards)
  • Service Management
  • AI Operations and Cloud Computing
  • DevOps
  • Security and Operations
  • Integrated Risk Management
  • Human Capital Management
  • Financial Management
  • User Experience
  • Customer Engagement and Loyalty
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
• BA/BS in Computer Science or similar technical degree or equivalent experience.

 To be successful in this role you have:

Experience that will help you stand out:

• Experience with the ServiceNow product suite or competitive product suites highly desirable
• Current ServiceNow certifications (e.g. Certified Application Developer, Certified Technical Architect, and/or Certified Implementation Specialist)
• Certifications in relevant technologies (e.g., Microsoft, AWS, Salesforce).
• ServiceNow platform development experience
• Experience developing on competitive platforms, software integration, APIs, or middleware solutions.
• Experience with product management and working with a partner ecosystem

What you get to do in this role:

• Work closely with ISV partners to understand their products, integrations, and business needs, aligning them with ServiceNow platform's capabilities to co-create compelling joint solutions.
• Deliver engaging and customized technical presentations, product demos, and proof-of-concept sessions to ISV partners and customers, illustrating the value of joint solutions and the power of the platform.
• Collaborate with ISV partners and internal teams to architect solutions that leverage the ServiceNow platform, ensuring seamless integration and development of unique and differentiated offerings.
• Maintain deep knowledge of ServiceNow platform’s features, functionalities, and integrations to effectively advise partners on technical requirements and best practices.
• Work closely with the ISV Partners to address customer inquiries, overcome technical challenges, and ensure ISV partner solutions are strategically positioned within the broader sales and go-to-market strategy.
• Advocate for joint solutions with ISV partners through thought leadership, participation in webinars, industry events, and customer workshops.
• Provide technical and product activation to ISV partners, helping them to better understand the ServiceNow platform and how to maximize its capabilities in their own solutions.
• Collect and relay feedback from customers and ISV partners to product management teams to inform product roadmap decisions and improve partner integrations.
• Recruit ISV Partners to the ServiceNow platform by developing prototypes and demos to highlight ServiceNow’s extensive capabilities and rapid time-to-market.
• Evangelize ServiceNow platform technologies and ISV Partner created solutions throughout the ServiceNow community via in-person events, webinars, blogs, community forums, sample widgets, and social media.

TR21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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