Spa & Wellness Concierge - The Belgrove

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to the The Belgrove, a distinguished new property in the Pyramid Global Hospitality portfolio set to open this year as a 4-Diamond resort. Located in the heart of West Palm Beach, our resort will feature 150 elegantly designed rooms and villas, multiple exquisite restaurants, a world-class spa, and a stunning golf course. This isn't just a place to work; it's a dynamic and rewarding experience.

At The Belgrove, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you'll have the opportunity to work in a supportive and inspiring environment, surrounded by the beauty and energy of West Palm Beach. We offer various positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means joining a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge to excel. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities at The Belgrove. Take the first step towards a rewarding career by applying today!

Do you embody a refined yet approachable demeanor, with a commitment to delivering an unparalleled guest experience? Do you want to be a part of a hotel that is deeply connected to the local heritage and natural beauty of West Palm Beach? If so, then The Belgrove Resort could be just the place for you! Join our team and bring your charm and grace to create memorable moments for every guest. 

The Spa & Wellness Concierge is responsible for providing a seamless guest experience by assisting with spa service bookings, answering inquiries, and offering personalized recommendations. In addition to managing front desk duties, the Concierge will also be trained in and perform Spa and Fitness Attendant responsibilities as needed. This role ensures a luxurious and welcoming environment for all guests and reports directly to the Spa Director. 

JOB RESPONSIBILITIES: 

1. Guest Engagement: Welcome guests and guide them through the spa experience, including check-ins, locker setup, and service recommendations, ensuring a personalized and memorable visit. 

1. Scheduling: Manage all spa and fitness appointments, cancellations, and modifications, utilizing booking software to ensure an efficient schedule. 

1. Sales and Promotion: Actively promote spa treatments, retail products, and special promotions, contributing to increased sales and guest satisfaction. 

1. Facility Management: Maintain cleanliness and organization of the front desk, guest lounge, locker rooms, and fitness center. 

1. Spa and Fitness Attendant Duties: Learn and perform Spa and Fitness Attendant responsibilities, including setting up treatment rooms, assisting guests in the fitness center, replenishing supplies, and maintaining the overall cleanliness of the spa and fitness areas. 

1. Administrative Duties: Process payments, manage POS systems, and maintainaccurate guest records, ensuring smooth day-to-day operations. 

1. Customer Service: Respond promptly to guest inquiries, resolve issues, and provide expert recommendations for spa and fitness services and products. 

1. Team Collaboration: Work closely with spa therapists, fitness staff, and management to ensure the spa and fitness operations run smoothly. 

1. Event Support: Assist with spa events and promotional activities, including social media content creation and marketing emails. 

1. Flexible Scheduling: Support the spa and fitness center’s operational needs by working shifts that include evenings, weekends, and holidays. 

• QUALIFICATIONS: Minimum of one year of guest service experience, preferably in a luxury spa, wellness, or hospitality setting. 

• High school diploma or equivalent required. 

• Strong communication and interpersonal skills. 

• Knowledge of spa services, wellness trends, and fitness operations preferred. 

• Ability to learn and perform Spa and Fitness Attendant duties. 

• Familiarity with spa booking software Book4time and POS systems preferred. 

The Spa & Wellness Concierge is a multi-functional role that plays a key part in delivering exceptional guest experiences. In addition to managing front desk operations, the Concierge will be cross-trained to assist in Spa and Fitness Attendant duties, ensuring a seamless and luxurious environment for all guests. Success in this position requires strong customer service skills, adaptability, and a passion for wellness.