Spa Coordinator - East Bank Club

The Opportunity:

Responsible for the day-to-day operations of the spa to ensure a high level of guest service standards, and assists the Director in day to day operations. Responsible for ensuring that all members and client services meet expectations, and supports the Director in resolving customer challenges. Excellent communication is essential for success in this role. Additionally, the Spa Coordinator is responsible to uphold all duties of the Spa Receptionist.

Schedule:

Tuesday: 8:30am-4:30pm

Wednesday: 8:30am-4:30pm

Thursday: 7:30am-3:30pm

Friday: 7:30am-3:30pm

Saturday: 7:30am-4:30pm

 Job Responsibilities:

• Administrative support duties to include but not be limited to: Schedule preparation, communication and posting, retail and backbar order processing and receiving, daily revenue reports, coordination and management of events and groups.

• Oversight and management of client billing for accuracy and client resolution when necessary.
• Assisting with retail and backbar inventory management for spa, including restocking service provider needs.
• Assists in coordinating education training for service providers.
• Coordinates and oversees spa standards by conducting daily walk-throughs, and initiate maintenance/repairs as needed.
• Ensures the spa is a clean and inviting atmosphere for members, guests and staff.
• Provides training and guidance to all Spa Receptionists to ensure dress code, phone scripts, policies and procedures are in compliance.
• Knowledge of all spa services and offerings as well as trending services and retail products to consider adding to our menu.
• Other tasks as assigned by Spa Manager or Spa Director.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibility that may be required of the employee.

Critical for Success

• Passion for the beauty industry with meticulous organization and attention to detail.
• Team player with strong interpersonal goals to work effectively with diverse personalities.
• Flexible and available to work varied shifts, including evenings, weekends, and holidays.

Requirements

Physical Requirements:

• Standing, sitting, smiling and communicating for sustained periods of time.
• Frequent lifting up to 25 pounds.
• Movement with fingers, hands, wrists and arms.
• Ability to grasp reach, stoop and kneel.

Preferred Qualifications:

• Proven analytical and decision-making skills, able to handle critical situations utilizing good judgement.
• Planning & time management to effectively execute multiple tasks, meet deadlines and accomplish goals with a sense of urgency.
• Working knowledge of computers and standard software, including Microsoft Word, Excel and Outlook.

Benefits

Working at EBC benefits you!

• Paid time off for full and part-time team members.
• Health, Dental, and Vision Insurance for qualified team members.
• 401k - company match
• Parking and transit benefits

• Complimentary club membership and employee discounts
• Flexible schedules
• 40% off spa services & locker room and spa brands like Skinceuticals, Coola Suncare, Capri Blue and many more!