Solution Architect - Data Center - Logicalis

Summary

Provides pre-sales technical engineering support to Account Executives and clients as integral part of full sales process. Focuses on technical solutions for mid-size and enterprise accounts and works closely with clients to determine how Logicalis solutions can best serve their needs. Provides end-to-end solutions for data center technologies to our customers, includes traditional on-premise (server, storage, hypervisor and backup) and hybrid technologies combined with on-premise solution. Focuses on customer focused documenting, quoting and ultimately presenting solutions to both technical and non-technical audiences.

Essential Duties and Responsibilities

• Produces accurate designs and proposals for clients using Logicalis technologies, services, and methodologies.

• Conducts assessments, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions.

• Qualifies, from technical perspective, new business opportunities or requirements within existing and prospective clients to ensure alignment with target markets, portfolio, and delivery and lifecycle services capabilities.

• Writes Statements of Work (SOWs) for Logicalis Professional Services.

• Designs and configures complex solution components.

• Proposes elements, configurations, and implementation details of solution.

• Prepares for and conducts client proof of concepts.

• Prepares and performs product demonstrations.

• Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements.

• Advises service delivery team to ensure successful implementation of solutions.

• Helps clients understand solution benefits.

• Interfaces with vendor and manufacturer teams.

• Provides product and/or solution training for Logicalis Sales teams and clients.

• Mentors Logicalis team members.

• Participates in increasingly complex client projects.

• Keeps abreast of latest solutions and services Logicalis offers.

• Establishes relationships with clients by demonstrating strong listening skills.

• Builds credibility and trust by delivering what has been promised within established timeframes.

• Participates in regional and national events and regional team meetings.

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

• Supports and conducts self in a manner consistent with customer service expectations.

Supervisory Responsibilities

This job has no supervisory responsibilities.