Social Listening & Community Manager at Virtual Company

Lake Mary, FL 32746

About the Job

Business’s Content Strategy team is looking to add a Social Listening & Community Manager to support the buildout of its social listening and community management program. This role will be part of the team responsible for the organic social strategy for the Business and Frontline brand handles. The ideal candidate is a social native with excellent copywriting skills who is savvy in platforms like Sprinklr and BrandWatch and tapped into trends. This person will become one with our social community with the goal of identifying both proactive and reactive engagement opportunities, surfacing key insights and trendspotting.

Essential Job Functions:
Community Management
Manage multiple monitoring profiles across handles for engagement opportunities with employees, customers, brand partners and general social audiences
Grow and build Business’ online social presence across owned and creator audiences
Respond directly to comments embracing the Business brand values and voice
Engage with social community within Business’s brand voice and tone
Collaborate with internal social media crisis communications teams
Route social media escalations to internal customer support team
Surface real-time opportunities for social content within trending and emerging topics, including corporate culture, industry news, products and services
Engagement management of brand presence across all social media platforms

Social Listening and Analytics
Leverage monitoring and analytics tools to measure the impact of both owned content and earned mentions
Monitor social conversation (sentiment analysis, competitive insights, alert threshold, campaign-level reporting)
Build dashboards within social listening tools to monitor industry trends, brand conversations and campaign post-mortem analysis
Collaborate with CX and Customer Support teams to help build social customer support program
Develop and manage monthly and campaign-based social listening reporting
Leverage insights to make proactive recommendations for content opportunities
Collaborate with agency to develop social engagement dashboards for priority campaigns

You’ll need to have…
5 + years of demonstrated experience with social listening and community management
Exceptional copywriting and editing skills, preferably in a social context
Expert in social platforms (TikTok, Instagram, LinkedIn, Facebook, YouTube)
Expert within social listening platforms (Sprinklr, BrandWatch)
Experience in social media metrics and analysis, including the development of detailed reports that measure social performance over time and experience in capturing key learnings and defining next steps and opportunities for improvement a plus
Team player, ability to collaborate with agency partners and various internal teams
Strong project and timeline management in a deadline-driven culture
Ability to translate requests and opportunities into social execution for B2B projects
Data-driven, digital-first approach to customer engagement

Even better if you have
Experience leading social listening and/or community management for large brands/agencies
Experience in the B2B technology space
Familiarity with telecommunications/tech space
Bachelor's degree required

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
Virginia residents may access our state specific policies here.
Residents of all other states may access our policies here.
Canadian residents may access our policies in English here and in French here.
Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

the individual’s skill sets, experience and training;
licensure and certification requirements;
office location and other geographic considerations;
other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.