Small Business Relationship Specialist - Boston MA - HarborOne Bank

Job Description:

Under the direction of the Banking Center Manager, the Small Business Relationship Specialist will embrace the mission of relationship building and profitable growth with a heavy focus on business development. This is a cross-functional team member empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfilment. This position will proactively deepen relationships and attract new small business through new to bank prospecting and acquisition, securing small business deposits, loans, and other banking products (payroll, cash management, merchant, etc.), and achieving production goals.   The Small Business Relationship Specialist works closely with the Small Business BDO team, the Retail Market Manager and Commercial Markert manager to ensure appropriate market coverage and coordination.    This position requires in-depth knowledge of all branch products and services, operational systems, and applications/technologies and well as strong experience in business development, networking and establishing referral sources to generate new business opportunities

Who We Are:

For over a century, HarborOne has remained steadfast in its mission: total commitment to our customers, our communities, and our colleagues. Founded in 1917 to meet the evolving financial needs of local communities, we continue to honor that legacy by empowering and strengthening the neighborhoods where our customers and employees live and work.

With 30 branches across southeastern Massachusetts and Rhode Island, along with two commercial lending offices in Boston and Providence, HarborOne is dedicated to providing exceptional banking services and building lasting relationships. Our corporate values—accountability, integrity, respect, trust, and teamwork—are at the heart of everything we do. They guide how we manage our business and ensure we consistently deliver value to our customers.

At HarborOne, we believe in the power of opportunity. We offer our employees a fulfilling career with endless potential to learn, grow, and make a meaningful impact. More than just a workplace, we are a community dedicated to making a positive difference in the lives of those we serve.

Responsibilities:

Business Development             

• Proactively source and acquire new business banking customers and understands the complexity and nature of each new relationship
• Engage in activities that will deepen existing relationships and attract prospects for acquisition of small business deposits, loans, and other banking products (fee income, cash management, merchant, etc.), and achieving production goals.
• Participate in networking and establishing referral sources to generate new business opportunities
• In coordination with existing Small Business partners, Participates and leads various events sponsored by business associations, chambers, and networking venues focused on Small Business engagement.
• Participate in branch functions and community activities to promote organization
• Grow small business account relationships and lending through consistent activities by interviewing customers and assessing their business and financial needs.
• Partner with the Commercial /Professionals Team to meet the needs of high valued customers
• Partnering with small business and commercial bankers on joint calls to clients and prospects, develops subject matter expertise in business deposits and treasury solutions.
• Transitions larger more complex business opportunities to Small Business BDOs or Commercial RMs as appropriate.

Profitable Relationships

• Execute routines to create accountability
• Independently facilitates and handles complex conversations on all small business needs and guides customers to improve their overall financial well-being
• Open new accounts and perform transactions as needed
• Acquire low-cost core relationships in consumer and business categories
• Achieve success in all goal categories as assigned. Consistently meet individual performance goals and contribute to team objectives.
• Actively participate in all bank-wide sales campaigns and programs

Customer Experience

• Empowered to create an exceptional customer experience by meeting customer needs and delivering solutions from initial greeting to fulfillment.
• Continually exceeds customer service standards and expectations of the branch model including memorable greetings, active lobby management, technology on-boarding, and building loyal relationships
• Educate and engages customers on additional financial solutions.
• Promote and drive high customer service standards to achieve high levels of customer satisfaction
• Be the face of HarborOne Bank by presenting a professional, friendly and helpful appearance with every customer interaction

Job Knowledge & Problem Solving

• Leverage problem solving and strong communication skills to resolve customer issues as quickly and efficiently as possible while focusing on deepening customer relationships
• Works independently to address and solve customer requests
• Possesses advanced understanding of financial services, HarborOne products, policies, and procedure and serves as a decision make

Branch Operations

• Provide support as needed to conduct reconcilement in-Branch with Branch Settlement, Debit Cards, ATM, and Recyclers
• Process all transactions including basic teller processing as well as new account opening, loan origination and closings, general maintenance and cross-business referrals
• In the absence of the Banking Center Manager, may be required to take on additional responsibility to actively run the business

Required Skills:

• Bachelor’s degree from a four-year college or university preferred or commensurate experience
• 3-5 years of retail banking or retail experience and small business including business development.  
• Prior experience working in a fast-paced sales, retail, hospitality, or banking environment is beneficial.
• Strong attention to detail and ability to multi-task and balance multiple priorities.
• Excellent communication skills both in-person and over the phone.
• Ability to tailor features and benefits of solutions to customers with varying financial needs.
• Possesses outgoing, team ordinated personality with outstanding verbal, written and interpersonal communication skills.
• Self-motivated and exudes confidence with customers while presenting solutions.
• Strong ability to educate and connect customers to alternative channels by leveraging technology.

Compensation:

Offers will be determined based on job-related knowledge, skills, experience, and location.

Benefits:

At HarborOne, we value our employees and are committed to supporting their well-being both inside and outside of work. Our comprehensive benefits package is designed to help you thrive personally and professionally. Depending on your role, you may be eligible for:

• Paid vacation and sick time to support work-life balance
• Medical, Dental, and Vision insurance for you and your family
• Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
• Healthcare Flexible Spending plans to cover medical expenses
• 401(k) plan with company contributions to help you save for the future
• Employee Stock Ownership Plan (ESOP) to invest in the company’s success
• Dependent Care Flexible Spending with a company contribution to support you and your family’s needs
• Company-paid Basic Life and Disability Insurance for added peace of mind
• Tuition reimbursement and tuition assistance programs to support your educational and career growth

Join HarborOne and take advantage of a benefits package that helps you achieve your personal and professional goals while making a difference in the communities we serve.

We are an equal opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State or Local status unrelated to the performance of the work involved.