Pizza Hut Assistant Manager - Thunder Valley Casino Resort

Overview

The Pizza Hut Assistant Manager ensures service standards and brand standards are met at all times during their shift; treats customers and fellow Team Members with a friendly, upbeat and positive attitude; and assists manager with daily operating procedures such as maintaining quality store operations, maximizing financial contribution and supervising Team Member development within the Food Court outlet.

Essential Functions

• Responsible for practicing, supporting, and promoting Thunder Valley Casino’s "Winning Attitude" Company-wide culture and demonstrating Thunder Valley Casino’s AAA Four Diamond Service Standards at all times.
• Holding pre shift meeting.
• Station assignments – All positions.
• Break schedules.
• Evaluating and documentation of performance.
• Covering call outs.
• Handling Guest opportunities, Team Member issues.
• Updating the logbook.
• Requisitioning and issuance of product.
• Audit of clock in and sign in record by shift.
• Evaluation of equipment and stock levels, taking appropriate actions to ensure all areas are in working order.
• Communicating with outgoing and incoming Supervisor/Manager.
• Evaluating side-work.
• Supervision of all team members.
• Responsible for supervising the training of new team members.
• Responsible for periodic performance evaluations and progressive discipline.
• Must keep and process proper documentation of attendance, discipline, incidents, and schedules, meeting notes, reports and any other related material in a timely manner using the appropriate forms provided.
• Requires a working knowledge of all equipment, their maintenance and operation including Infogenesis POS system and soda dispensing equipment.
• Requires a comprehensive knowledge of products offered recipes, prices, internal control procedures and all company as well as department policies.
• Related tasks include but not limited to scheduling, Over & Shorts, Comment Cards, P&L Briefs & Statements, Business Plan Objectives, Budgeting & Planning, coordination of supervisors span of control, etc.
• Will be required to attend and complete company provided Leadership Classes.
• Responsible to ensure all operations follow Safety and Health guidelines.

Minimum Qualifications

• Must be proficient in computer applications Word, Excel, and Outlook.
• High School Diploma or Equivalent Required, College Degree Preferred.
• Must have 2-3 years of experience in a restaurant environment. Casino Experience Preferred.
• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Possess or obtain a California Food Handler Card.