ServiceNow Technical Lead Consultant - ABBTECH Professional Resources

Location : This position is fully remote, but candidates in the tri state area are preferred.

This program requires US Citizenship

Are you interested in improving and shaping the delivery of IT projects? We’re seeking a ServiceNow Technical Lead Consultant who is motivated by variety, is seeking a challenging environment for professional growth, and is interested in supporting large information technology projects for one of our clients, who is one of the top 10 largest electric companies in the U.S., headquartered in New York.

The resource will have responsibility for the ServiceNow Platform and will be accountable for the strategic development, support, and improvement of the product for the client. This includes developing the long-term vision for the product, identifying potential opportunities in conjunction with Architecture to optimize the benefits of ServiceNow for our client.



Responsibilities include:

●  Develop and maintain the Road Map and associated Business Cases for the Product, aligning with Architecture and PSEG LI strategy.

●  Prioritizes backlog, manages vendor for configurations and enhancements, supports/coordinates UAT testing, and production validation while ensuring business values/milestones are achieved

●  Provide technical leadership and oversight of the ServiceNow Instances, the ServiceNow Centre of Excellence, the third party managed services and any escalations.

●  Be fully accountable for the development, deployment, administration, and automation of the ServiceNow Platform.

●  Maximize value by identifying additional business outcomes the platform can enable.

●  Applies technical and functional skills to resolve issues and provide business solutions.

●  Responsible for vendor oversite and vendor solutions. For example, end to end accountability, including:

o Ensures quality through the use of company-approved methodologies and ensures Quality Control and Assurance procedures are consistent with project specifications, client requirements and corporate policies

o Manages collaborative working relationship with selected Vendors.

o Ensures required change management activities take place as necessary.

o Applies applicable concepts, practices, and procedures.

o Ensure support SLAs are met by outsourced support team



• Manages product life-cycle based events and product regulatory requirements including:

o Manages Upgrades, Patching, and Disaster Recovery (DR) Events for ServiceNOW including updating of the DR plan, periodic testing and activation in the event of an emergency

o Coordinates with any planned outages affecting modules.

o Monitors and executes other IT regulatory compliance controls and may work closely with internal and external auditors.

• Responsible for SLA management, application health management, managing enhancement requests to ServiceNOW, minimizing customizations, leveraging configurations in the application, and maintaining integrations to other applications.

• Excellent understanding of and ability to configure systems to meet the needs of the business.

• Plans the delivery of the overall strategic plan(s) and activities in accordance with the product strategy; this includes new initiatives identification, budget estimates, and annual self-assessment and benchmarking plans.

• Provides planning and strategy input to enable business processes to become more efficient and effective by maximizing value from business integration and usage of ServiceNOW and other application solutions.

• Plans and leads new project work, creates roadmaps for application upgrades and enhancements.

• Proficient in project estimation and developing timelines.

• Must be available for callout 24 X 7



Required Education and Experience:

●  Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Math or a related technical field

• 6+ years of ServiceNOW experience.

• 4+ years proven experience working with project teams to determine implementation strategy

• 2+ years proven experience with developing testing strategy for large complex projects

• Must demonstrate strong leadership skills

• Ability to work independently on technical issues

• Must be able to work and effectively communicate with a wide range of people – peers, vendors, leadership, customers, constituent groups, etc.

• Must demonstrate the ability to proactively communicate technical topics in a clear, succinct, and relevant way

• Must demonstrate strong analytical and problem-solving abilities

• Must have the ability to provide analytical conclusions and support recommended action/decisions with clarity, adjusting to meet the needs of the audience (technical v non-technical business partners/clients).

• Must have strong organizational and time management skills

• Must be detail oriented and demonstrate ownership and accountability

• Must be proficient in Microsoft office including MS Project or similar project management tool; MS Visio

• Must be proficient in IT analysis methodologies (i.e. process flow definition, data flow diagramming, etc.).

• Must demonstrate strong verbal and written communications skills and consultative skills



Desired Skills:

• ServiceNow certification preferred or deep experience working with ServiceNow and managing support with/through 3rd parties.

• Technical/software certification such as AWS certification, etc.

• Graduate degree or MBA

• ITIL Certification

• CMMI experience