ServiceNow System Administrator - Capgemini Government Solutions

Capgemini Government Solutions (CGS) LLC is seeking a highly motivated ServiceNow System Administrator to join our team to support our government clients. In this remote role, the candidate can be located anywhere in the United States.  This multi-faceted opportunity is a leadership role on our ServiceNow capability team that is growing and provides room for creativity and growth for a dynamic and exciting career path.  

The ServiceNow System Administrator works in collaboration with teams across the business to support clients looking for creative solutions! As a ServiceNow System Administrator you will work on full ServiceNow System development lifecycle process that translates business requirements into functioning software systems, services and solutions.

This role is an opportunity to apply and grow your skillset in ServiceNow with a motivated and rapidly growing company, servicing a wide range of technology forward clients, and building CGS’ capabilities.

Job Responsibilities

As a ServiceNow System Administrator you will:

• Be responsible for the configuration and administration of solutions within the ServiceNow environment
• Work with stakeholders to design, configure, test, document, and deploy system changes to the environment
• Be the primary resource for ensuring system health
• Provide technical insight in designing and supporting ServiceNow while aligning to Service Management standard methodologies
• Configure, customize, script, and develop the ServiceNow platform
• Gather specifications from service owners, document requirements, and deliver product releases to meet business needs
• Build workflows from service owner requirements including requests, request items and tasks
• Design and build integrations and process automation using ServiceNow Orchestration
• Install and utilize MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform
• Create views and reports as needed to illustrate service performance and demonstrate business value

Required Qualifications:

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  U.S. Citizenship is required.
  
  
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  Having and maintaining an active Secret Government Security Clearance.
  
  
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  Associate degree or Equivalent experience.
  
  
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  3-5 years of experience with the ServiceNow platform.
  
  
• Overall 5+ Years of experience in IT, with 2+ Years of experience in handling ServiceNow systems administration 
• Experience with SOAP and REST API development
• Active in the ServiceNow community, including having attended Knowledge events, user group meetings, and participating on discussions in the ServiceNow online forums
• Have participated in at least two full cycle implementations of ServiceNow and experience with Release Quebec or higher
• Handle Service Portals including Customer Service Management (CSM) and IT Service Management (ITSM)
• Perform application maintenance, system diagnosing, and performance monitoring
• Manage instance security and assist with investigating incidents etc. 
• Ability to plan and execute upgrades and patches
• Ability to manage update sets and import sets
• Deep understanding of application scoping

 Preferred Qualifications:

• Experience in advanced administering Now Platform 
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations knowledge or certification

 Company Overview 

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of client’s opportunities in the evolving world of cloud and digital platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through various services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 300,000 team members in over 50 countries. The Group reported 2020 global revenues of EUR 18.2 billion. Capgemini Government Solutions, LLC (Capgemini GS) is a subsidiary of Capgemini focused on providing high-quality services to the U.S. Federal Government. Learn more about us at 

Capgemini has an entrepreneurial environment that embodies the following values: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. We offer a competitive benefits package to our employees.

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.  

Pay Transparency:

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $85K to $120K

This role may be eligible for other compensation, including variable compensation, bonus, or commission. Full-time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law