ServiceNow Principal Technical Architect at Eclaro

Castle Rock, CO

About the Job

ServiceNow Principal Technical Architect
Job Number: 24-03249

Use your skills where innovative technology solutions begin. ECLARO is looking for a ServiceNow Principal Technical Architect for our client in Castle Rock, CO.

ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

As a ServiceNow Principal Technical Architect, play a pivotal role in designing and implementing solutions on the ServiceNow platform for client’s.
The expertise will be crucial in shaping large-scale enterprise applications using best practices.
Collaborate with stakeholders, project managers, business analysts, and other architects to gather requirements and translate them into robust technical solutions.
As a ServiceNow Technical Architect, the expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, and ITOM will be essential to collaborate with cross-functional teams to deliver exceptional solutions.

Responsibilities:

Solution Design:
- Architect and develop technical roadmaps to foster growth and innovation in line with strategic business objectives. This includes your 8-10 years expertise in ServiceNow ITSM Pro, IRM Std, SAM Pro, ITBM, Employee Experience Center, Now Mobile, App Engine Studio, ITOM, and LLMs within ServiceNow.
- Lead and engage in critical engineering processes, including solution design and code reviews, to ensure excellence in technical delivery.
Technical Leadership:
- Knowledge of ServiceNow code standards, and sustainability practices
- Help direct and oversee the development engineering functions within the team, providing a clear technical vision and guidance.
- Contribute code as an active member of the team and establish oneself as the authoritative expert for the entire code lifecycle.
- Proactively anticipate technical and data issues, ensuring technical debt is managed and reduced effectively.
Requirements Gathering:
- Partner with stakeholders to elicit, analyze, and convert requirements into well-defined technical specifications and actionable designs.
Implementation:
- Assume diverse roles ranging from prototyping and technical support during proposal stages to overseeing full-scale implementation projects.
- Drive rapid value creation by identifying the most efficient paths for iterative delivery and continuous improvement opportunities.
- Monitor and optimize development efficiency, operational effectiveness, code quality, and overall value delivery, making strategic adjustments, as necessary.
- Collaborates on the design and implementation of a platform operating model that improves the likelihood of successful go-lives and end-user adoption.
Governance:
- Engage in governance activities to enforce best practices and standards across development processes.
- Leads technical governance processes and participates in the ServiceNow Steering Committee.
Team Management:
- Lead and mentor technical teams, fostering a collaborative environment that encourages knowledge sharing and professional growth.
- Communicate essential information to facilitate effective planning and execution of development engineering tasks in agile sprints.
- Help oversee the training and development of engineers, coordinating with immediate manager to align efforts.
- Implement strategies to ensure knowledge retention within the team through comprehensive documentation, commentary, and equitable work distribution.
Collaboration:
- Ensure cohesive alignment with enterprise-wide architecture, agile methodologies, security protocols, product development, legal/compliance considerations, engineering quality assurance, and other relevant groups.
- Promote a culture of transparency and collaboration, facilitating cross-functional knowledge sharing and problem-solving.
  - Operations:
  - Resolve technical issues, validate assumptions, and verify approaches to maintain operational continuity.
Key Competencies:
- Collaboration: Effectively communicates to a wide variety of audiences at all organizational levels, including the C-Suite.
- Results-Driven: Achieves clear, positive outcomes that constantly drive towards measurable business outcomes.
- Strategic Thinking: Assists in shaping strategy through the design and evolution of solutions, building trust through successful recommendations.
- Knowledgeability: Leverages extensive platform experience to assist customers in developing solutions, minimizing technical debt.
- Technical Evaluation: Provides technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.
- Analytical Skills: Analyzes and translates business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives.

Qualifications:

ServiceNow Certified Technical Architect (CTA) certification is highly preferred.
8-10 years Industry experience as a ServiceNow developer or architect with a Strong understanding of ServiceNow platform capabilities and customization options.
Technical Proficiency: Proficiency in end-to-end software development life cycle and successful delivery of technical solutions.
Visionary Thinking: A forward-thinking mindset to drive innovation and improve user experiences.
Communication: Excellent communication and presentation skills to collaborate effectively with cross-functional teams.
Leadership: Prior experience in leading solution reviews and leading technical governance boards.

If hired, you will enjoy the following ECLARO Benefits:

401k Retirement Savings Plan administered by Merrill Lynch
Commuter Check Pretax Commuter Benefits
Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Jeanine Hastings
jeanine.hastings@eclaro.com
646-755-9303
Jeanine Hastings | LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.