ServiceNow Business Analyst - Apolis

Arlington, VA

Description:
Responsibilities:

Providing operational program and project support to program manager and team leads.
Analyzing and documenting business and technical processes to formulate and develop new and modified business information processing systems.
Coordinating with cross-functional teams to ascertain system and network requirements such as functions, input data, output data, techniques, controls, User Acceptance Testing criteria, and execution of user’s acceptance.
Writing and editing documents such as Standard Operating Procedures, Work Instructions, and Job Aids.
Conducting Quality Reviews of documentation to identify improvement opportunities.
Increasing proficiency in specific business disciplines such as Operations Management.
Create and distribute operational reports as requested.
Facilitating projects and coordinating with cross-functional teams to produce better business outcomes.
Collecting and maintaining program/project metrics and develop improvements in metrics.
Facilitating project activities and coordinate with cross-functional teams to meet deadlines.
Hosting and facilitating daily/weekly/monthly project/operational meetings with government and contractors.

Required Skills:

Candidates must be U.S. Citizens with the ability to obtain and/or maintain a Client EOD clearance (program can also hold candidates with currently active security clearances up to the Top Secret level)
5+ years of ServiceNow experience and strong understanding of platform
Associate’s degree with 12 years of experience, Bachelor’s degree with 10 years of experience, Master’s degree with 7 years of experience, OR 16+ years of experience
Previous experience as a Scrum Master
Previous experience as a Business Analyst
Attention to detail and resourcefulness.

Source : Apolis