Service Writer - Kenworth Sales Company

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after nearly 80 years of consistent excellence, we are still growing! We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.  


BENEFITS

We offer a full benefits package with retirement and paid life insurance. Also includes vacation time, sick days and paid holidays.

Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.


Service Writer Job Summary

The primary functions of the Service Writer Position include: Collecting data from customers and vehicles and accurately entering data into the business system. Answering inbound calls. Scheduling appointments. Assisting Shop Foremen and Service Advisors with daily work order processing, returning cores and locating warranty parts. Deliver excellent customer service in person, via phone and electronic communication. 

Service Writer Duties and Responsibilities 

1. Personally Coordinates customer intake, collects all data and creates repair order. 
2. Assists Service Advisor with obtaining approvals. 
3. Coordinates with Department Management, Shop Foremen and Service Advisor to schedule repair appointments for customer repairs. 
4. Answer inbound calls and provides basic information on customer repair status. 
5. Promotes the sales of labor, parts and accessories. Maintains pertinent information on sales, specials, service coupon offers and special rates as offered by Service Department Management. 
6. Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature. 
7. Follows up with customers after repair to ensure satisfactory outcome, coordinates with Service Advisor and Service Management to resolve any unhappy customer. 
8. Completes satisfaction surveys with customers via phone and email. 
9. Maintains a calm, professional demeanor at all times. 
10. Maintains open communication with other Service Writers, Service Advisors, Shop Foremen, Service Management, parts personnel and Technicians relaying all information electronically by posting in the work order notes as well as verbally and in written correspondence. 
11. Attend and apply factory and formal training as required. 

 
Service Writer Qualifications

Determined self-starter that works well in a group or alone.  Ability to read and comprehend English instructions and information. High school diploma or equivalent.  Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker, responsible and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements. 


WORKING CONDITIONS

This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s/he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis.  Will be required to wear a Dealership uniform. 


Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.