Service Technician - Windows - MTM LLC
Hyannis, MA
About the Job
Summary: We are seeking a skilled and detail-oriented Window Service Technician to join our team. The ideal candidate will have a strong background in window installation, repair, and maintenance. This role requires excellent problem-solving skills, customer service abilities, and a commitment to quality workmanship.
Key Responsibilities:
- Installation and Repair: Install, repair, and replace various types of windows, including but not limited to, residential and commercial windows, glass panes, frames, and hardware.
- Maintenance: Perform routine maintenance checks and ensure windows are functioning correctly and efficiently.
- Inspections: Conduct thorough inspections to diagnose window issues, including leaks, cracks, and mechanical problems.
- Customer Service: Communicate effectively with customers to explain the issues, solutions, and provide cost estimates. Ensure customer satisfaction by addressing concerns and answering questions.
- Safety: Adhere to all safety protocols and procedures to ensure a safe working environment for yourself, colleagues, and customers.
- Documentation: Maintain accurate records of work performed, including parts used, services completed, and time spent on each job.
- Inventory Management: Manage and maintain tools, equipment, and inventory of window parts.
- Training and Development: Stay updated with the latest industry trends, products, and technologies. Participate in training sessions and workshops as required.
Qualifications:
- Education: High school diploma or equivalent. Technical or vocational training in window installation and repair is a plus.
- Experience: Minimum of 2 years of experience in window installation, repair, and maintenance.
- Skills:
- Proficiency in using hand and power tools.
- Strong troubleshooting and problem-solving skills.
- Excellent attention to detail.
- Ability to read and interpret technical documents and blueprints.
- Strong communication and interpersonal skills.
- Basic computer skills for record-keeping and reporting.
- Certifications: Relevant certifications in window installation and repair are advantageous.
- Physical Requirements: Ability to lift heavy objects, climb ladders, and work in various weather conditions. Good hand-eye coordination and physical dexterity.
Source : MTM LLC