Service Technician - Pella Co

JOIN OUR TEAM AS A SERVICE TECHNICIAN!

Be part of the launch of our new Salt Lake City office and join a dynamic, growing team. This role offers a unique chance to help shape our local presence, contribute to a thriving new market, and grow alongside us. With ample opportunities for professional development and career advancement, you’ll play a pivotal role in our expansion and success in Salt Lake City.

We're looking for a skilled and customer-focused Service Technician to represent Pella of Utah in the field. In this role, you’ll be the go-to expert for diagnosing and repairing Pella window and door products, helping homeowners and new construction projects enjoy the lasting quality and reliability that Pella is known for. If you have a strong mechanical aptitude, excellent problem-solving skills, and a passion for customer service, this position is an exciting opportunity to make an impact!

Why Pella?

At Pella, you’re part of a legacy of excellence and innovation. With nearly 100 years of quality craftsmanship, we’re more than just a company — we’re a community that values your contributions, offers top-tier benefits, and supports your career growth every step of the way.

What You’ll Do:

• Deliver Top-Tier Service: Diagnose and resolve performance and warranty issues with Pella windows and doors in both existing homes and new construction sites, ensuring that every product functions at its best.
• Prepare for Success: Keep your stock of products and parts well organized and ready for each service call to maximize efficiency and customer satisfaction.
• Build Strong Customer Relationships: Provide regular status updates to customers, sales personnel, and management, addressing questions, setting expectations, and overcoming obstacles with a commitment to outstanding customer service.
• Ensure Customer Satisfaction: Approach every situation with a service ethic that reinforces Pella’s promise to never abandon our customers, delivering a seamless, positive experience that instills trust in our brand

What We’re Looking For:

• Experience: At least one year of experience in windows installation, in addition to residential construction, remodeling, or home repair. Strong mechanical aptitude and familiarity with construction terminology are essential.
• Communication Skills: Excellent verbal skills, with the ability to handle challenging customer interactions with diplomacy and professionalism.
• Mathematical Aptitude: Ability to calculate dimensions, proportions, and other metrics using basic algebra and geometry.
• Problem-Solving Skills: Resourceful and proactive, with a knack for collecting data, interpreting technical instructions, and solving unique challenges on the job.
• Technical Skills: Proficient in Microsoft Office Suite (Excel, Word) and quick to learn Pella’s proprietary systems.

Physical Demands:

In this field-based role, you’ll be actively engaged, regularly standing, walking, climbing ladders, and performing hands-on tasks. You will need to lift up to 50 pounds and work at various heights to ensure our products are installed and functioning to the highest standards. Reasonable accommodations are available to support all qualified candidates.

Outstanding Benefits to Support Your Success:

• Comprehensive Training: Benefit from extensive onboarding and ongoing training programs to stay ahead in the trade industry.
• Health & Wellness: Enjoy medical, dental, and vision coverage, plus access to Nice Healthcare’s free virtual and in-home care, including mental health support and over 500 free prescriptions.
• Retirement Savings: Company-matched 401(k) plan to help secure your financial future.
• Tuition Reimbursement: Advance your career with educational support.
• Employee Assistance Program: Resources for life’s challenges, available to you and your family.

Help us uphold Pella’s legacy of quality and service! Apply today to make a lasting impact as part of our innovative team.

EEO Statement

Pella Windows & Doors is an Equal Opportunity Employer and supports a diverse workplace free from all forms of unlawful discrimination. All employment decisions at Pella Windows & Doors are based on business needs, job requirements, and individual qualifications, without regard to race, color, genetic information, national origin, creed, religion, sex, sexual orientation, gender identity or expression, marital status, family or parental status, veteran status, disability status, political affiliation or any other status protected by the laws or regulations in the locations where we operate. Pella Windows & Doors will not tolerate discrimination or harassment based on any of these characteristics. Pella Windows & Doors encourages applicants of all ages.

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Annual bonus

Schedule:

• Primarily Monday to Friday, 7:00 a.m. to 4:00 p.m., with potential for overtime, evening, and weekend duties as needed. Schedule may vary at the Service Manager's discretion.

Experience:

• A minimum of one year of experience in windows installation, in addition to residential construction, remodeling, or home repair.

License/Certification:

• Driver's License (Required)

Location:

Field work – limited onsite