Service Technician- Regional - Rosenbauer South Dakota, LLC

Wyoming, MN

About the Job

ROSENBAUER STATEMENT

At Rosenbauer we pride ourselves on providing top-of-the-line fire apparatus, created with state-of-the-art technology for more than 150 years because when lives are at stake anything less is unacceptable. As the world’s largest manufacturer of fire equipment, we make sure our vehicles, production teams, and service personnel are ready to do what is necessary to keep communities safe.

POSITION SUMMARY

The Service Technician - Regional will provide service and customer support during field service visits to dealer network or customer locations within their respective region. They will manage all onsite installations in AOR of repairs, maintenance, and testing of Rosenbauer Fire Apparatus, which includes diagnoses of errors and technical problems and reporting to the engineering department for further evaluation in cases that are not product failure or workmanship issues. Also, the Service Technician - Regional will oversee the shipping process and return of warranty parts in order to complete onsite repairs.

ESSENTIAL FUNCTIONS

All employees are required to support Rosenbauer’s Mission, Vision, and Values. The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the business needs of Rosenbauer.

Provides service and customer support during field service visits to dealer network or customer locations within their respective region.
Manages and executes diagnostics, repairs, maintenance, and testing of Rosenbauer Fire Apparatus, documenting in Rosenbauer Systems.
Oversees the shipping process and return of warranty parts in order to complete onsite repairs.
Updates and completes the SRS ticket/issue with each repair, including a service report.
Ensures that all needed parts, forms, and documentation is fulfilled by the dealer representative.
Assists service departments with in-house projects and technical phone support when not traveling.
Assists in the education and development of the technicians in our dealer network
Performs other duties and responsibilities as required by management to meet the needs of the organization and our members.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’s):The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the job.

Knowledge, Education, and/or Experience:

Associate degree in Service Technician, Automotive Technology, Automotive Technician, Emergency Vehicle Technician, or a similar field preferred.
Ability to obtain a CDL license required.
2+ years of experience performing mechanical repairs required.
Experience and understanding of all facets of firetruck construction and operation preferred.
Experience working on electrical components of machines or vehicles preferred.
Experience working with hydraulics preferred.
Experience with Cumins INSITE and Allison DOC programs preferred.

Skills:

Language:

Able to find, read, and interpret relevant business periodicals, professional journals, technical procedures, or governmental regulations.
Able to write reports and business correspondence in a professional manner.
Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Able to follow written and verbal directions and communicate new information that could affect project trajectories.

Math:

Able to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.

Computer:

Able to perform intermediate PC functions in Microsoft Office Suite.

Abilities:

Able to deal with problems involving a variety of variables in non-standard situations.
Able to read and interpret build books and specifications.
Strong attention to detail.
Able to work professionally with customers/dealerships and internal customers to accomplish common goals.
Able to prioritize work and to multitask while adhering to deadlines.
Able to work with minimal supervision in a team environment.
Able to understand and follow all safety policies to promote a safe working environment for all.

OTHER QUALIFICATIONS	CHECK IF APPLIES	Give Examples as Necessary
Driving- license	x	May need to travel off site for tradeshows, meetings, or company related events.
Driving- Own Vehicle	x	May need to travel off site for tradeshows, meetings, or company related events.
Hours of work- Ability to work evenings and/or weekends occasionally	x	As needed to meet the needs of the department.
Travel- Local	x	May need to travel off site for tradeshows, meetings, or company related events.
Travel- Overnight	x	May need to travel off site for tradeshows, meetings, or company related events.
Travel- Prolonged Periods	x	May need to travel off site for tradeshows, meetings, or company related events.
Qualifications- Other	x	Able to obtain a CDL license with a tanker endorsement. Able to travel up to 25%.

EOE, including disability/veterans.

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Source : Rosenbauer South Dakota, LLC